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- Tasks: Join our team to deliver excellent customer service and support day-to-day operations.
- Company: Be part of the Chantry Centre team in the heart of Andover.
- Benefits: Generous holiday, pension scheme, training opportunities, and free parking.
- Why this job: Exciting role with varied tasks and a chance to make a real impact.
- Qualifications: Strong customer service skills and a flexible approach to work.
- Other info: Dynamic environment with opportunities for growth and development.
The predicted salary is between 21700 - 22500 £ per year.
Location: Chantry Centre, Andover
Contract: Full‑time: Monday - Sunday (37 hrs per week, including evenings and weekends) Part‑time: Saturday and/or Sunday 7 hrs per day (this could be one person working 14 hours per week on Saturday and Sunday, or two people working 7 hours on either a Saturday or a Sunday)
Hours: Between 7:00am - 9:30pm (Mon–Sat) and 8:30am - 5:00pm (Sun & Bank Holidays). Evening shifts finish between 7:30pm - 9:30pm.
Salary: £25,147 - £26,542 per annum (pro rata for part‑time), Grade 3
About the Role: Join our team at the Chantry Centre and help deliver excellent customer service while ensuring smooth day‑to‑day operations. No two days are the same, and you’ll play a key role in supporting tenants, customers, contractors and our residents. This is an exciting time to be joining the team with the plans for the new theatre, in the heart of the town centre, progressing at pace.
Key Responsibilities:
- Open and close the Centre
- Provide exceptional customer service and tenant support
- Complete routine compliance checks
- Move around the Centre, assist customers, and report any issues
About You: We’re looking for someone with:
- Strong customer service skills with the ability to communicate with all users of the shopping centre
- Ability to work independently and as part of a team with a can‑do approach to your work
- A flexible approach to working hours
Working Pattern: We have a variety of shift patterns to cover our centre opening hours; early mornings and/or evenings with weekend work. Additional hours and occasional out‑of‑hours cover may be required.
Benefits:
- Generous holiday allowance
- Local Government Pension Scheme
- Training and development opportunities
- Free parking, discounted leisure facilities, cycle‑to‑work scheme
For more details on benefits, visit here.
Interested? For an informal discussion, contact Nicky Hornsby on 01264 368889 or email jobs@testvalley.gov.uk. Apply online at www.testvalley.gov.uk/jobs. Applicants must be 18 or over.
Closing date: 16th February 2026
Interviews: 27th February 2026
We may review and shortlist candidates throughout the period of the advertisement and may close the vacancy early if we have sufficient applications. Please apply early.
Facilities Assistant in Andover employer: Test Valley Borough Council
Contact Detail:
Test Valley Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Assistant in Andover
✨Tip Number 1
Get to know the Chantry Centre! Familiarise yourself with the layout and services offered. This way, when you chat with potential employers or during interviews, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Network like a pro! Reach out to current employees or people in similar roles on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and maybe even a referral!
✨Tip Number 3
Prepare for those interviews! Think about common questions related to customer service and teamwork. Practise your answers, focusing on how your skills align with what they’re looking for. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at the Chantry Centre. So, get clicking!
We think you need these skills to ace Facilities Assistant in Andover
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your strong customer service skills in your application. We want to see how you can communicate effectively with all users of the shopping centre, so share any relevant experiences that showcase your ability to connect with people.
Flexibility is Key: Since the role requires a flexible approach to working hours, let us know about your availability. If you can work early mornings, evenings, or weekends, make it clear in your application. We appreciate candidates who are adaptable!
Be Yourself: Don’t be afraid to let your personality shine through in your written application. We’re looking for someone with a can-do attitude, so show us how you approach challenges and work as part of a team. Authenticity goes a long way!
Apply Through Our Website: Remember to apply online at our website! It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at the Chantry Centre!
How to prepare for a job interview at Test Valley Borough Council
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Facilities Assistant. Familiarise yourself with customer service expectations and daily operations at the Chantry Centre. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Flexibility
Since the job requires a flexible approach to working hours, be prepared to discuss your availability. Highlight any previous experience where you've adapted to changing schedules or worked evenings and weekends. This will demonstrate your commitment to meeting the needs of the centre.
✨Prepare for Customer Service Scenarios
Expect questions about how you would handle various customer service situations. Think of examples from past experiences where you provided exceptional service or resolved issues effectively. This will showcase your strong communication skills and ability to support tenants and customers.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics or upcoming projects, like the new theatre. This shows your enthusiasm for the role and helps you gauge if the workplace is the right fit for you.
