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- Tasks: Provide expert support for M365 Copilot and troubleshoot complex incidents.
- Company: Join HSBC, a leading global bank with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of M365 technology and make a real difference in a global organisation.
- Qualifications: 5-8 years of Microsoft 365 support experience and strong troubleshooting skills.
- Other info: Dynamic role with opportunities to lead knowledge-sharing sessions.
The predicted salary is between 36000 - 60000 £ per year.
Location: Sheffield
Provide 3rd / 4th Line Operational Support for M365 Copilot across HSBC’s tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.
Key Responsibilities:
- Incident & Problem Management: Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
- Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc.
- Observability and Monitoring: Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector.
Required Qualifications:
- 5–8+ years in Microsoft 365 support at enterprise scale.
- Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
- Experience working within regulated environments and producing audit-ready artifacts.
Preferred:
- Exposure to large scale Copilot deployments (free/M365) in the financial sector.
- Proficiency with PowerShell and Graph API for troubleshooting and reporting.
- Provide CoPilot knowledge sharing sessions to fellow M365 Application owners.
Mandatory Skills: Microsoft Teams Voice.
M365 Copilot SME in Sheffield employer: Test Triangle
Contact Detail:
Test Triangle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M365 Copilot SME in Sheffield
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry, especially those who work with M365 or in similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of M365 Copilot. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and knowledge.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a blog where you share insights about M365 Copilot, troubleshooting tips, or case studies from your past experiences. This not only demonstrates your knowledge but also sets you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace M365 Copilot SME in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Copilot specifically. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about M365 and how your background makes you the perfect fit for this role. Let us know what excites you about working with HSBC’s tenant.
Showcase Your Problem-Solving Skills: Since the role involves complex troubleshooting, make sure to include examples of how you've tackled similar challenges in the past. We love seeing candidates who can think on their feet and resolve issues effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Test Triangle
✨Know Your M365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Copilot, SharePoint, and OneDrive permissions. Familiarise yourself with the latest features and updates, as well as common issues and their resolutions. This will show that you're not just a user but a true expert ready to tackle complex escalations.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've triaged and resolved incidents in the past. Think about the tools you've used, like PowerShell or Graph API, and be ready to explain your thought process during complex problem-solving scenarios. This will demonstrate your hands-on experience and analytical skills.
✨Understand the Financial Sector's Needs
Since this role is within a regulated environment, it’s crucial to understand the unique challenges faced by financial institutions. Be prepared to discuss how you’ve navigated compliance and audit requirements in previous roles, and how you can apply that knowledge to HSBC’s operations.
✨Engage with Knowledge Sharing
Highlight any experience you have in conducting training sessions or knowledge sharing. Discuss how you can contribute to the team by providing CoPilot knowledge sharing sessions to fellow M365 Application owners. This shows that you’re not only focused on your own success but also on uplifting the entire team.
