At a Glance
- Tasks: Lead transformative IVR projects for a top banking client using cutting-edge GCP technologies.
- Company: Join a leading bank's innovative team focused on digital transformation.
- Benefits: Competitive salary, professional development, and the chance to work with industry leaders.
- Other info: Dynamic role with opportunities for growth and collaboration in a fast-paced environment.
- Why this job: Make a real impact in banking by driving AI-driven solutions and enhancing customer experiences.
- Qualifications: 12-18 years in enterprise architecture with strong banking domain expertise required.
The predicted salary is between 90000 - 120000 £ per year.
We are seeking an experienced Enterprise Architect – Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders.
Key Responsibilities
- Serve as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT.
- Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries.
- Translate business goals into secure, compliant, and scalable AI-driven conversational solutions.
- Drive CX transformation and automation strategy aligned with regulatory requirements.
- Ensure seamless integration with core banking systems, and CCaaS platforms.
- Establish governance, compliance, and AI guardrails (data privacy, auditability, explainability).
- Oversee delivery teams ensuring quality, performance, and resilience.
Key Skills
- Strong banking domain expertise (retail, lending, payments, contact center).
- Expertise in Conversational AI / IVR and GCP architecture.
- Knowledge of Agentic AI, RAG, and API-led integrations.
- Exceptional stakeholder engagement and influencing skills.
Experience
- 12–18+ years in enterprise architecture / solution design.
- Proven experience in onsite client-facing roles in banking programs.
- Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
- Experience with large-scale digital transformation in regulated environments.
- Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
Certifications
- Google Cloud Professional Architect (Mandatory/Preferred).
- Google Professional Machine Learning Engineer.
- Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent).
- TOGAF / Enterprise Architecture certifications.
Enterprise Architect in London employer: Test Triangle
As a leading employer in the banking sector, we offer an exceptional work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diverse perspectives, ensuring that our team members thrive both personally and professionally. Located at the heart of the financial district, we provide a dynamic setting where you can make a meaningful impact on cutting-edge projects while enjoying a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the banking and tech sectors. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Enterprise Architect role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience with GCP and Conversational AI. Share specific examples of how you've driven CX transformation in previous roles to make a lasting impression.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to reinforce those trust-based relationships we’re all about.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for talented folks like you. By applying directly, you’ll ensure your application gets the attention it deserves, and who knows, you might just be the perfect fit for our team!
We think you need these skills to ace Enterprise Architect in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Enterprise Architect role. Highlight your experience with GCP, conversational AI, and any banking domain expertise you have. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the key responsibilities mentioned in the job description.
Showcase Your Stakeholder Engagement Skills:Since this role involves a lot of interaction with stakeholders, make sure to highlight your exceptional engagement and influencing skills. We love seeing how you've built trust-based relationships in previous roles!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Test Triangle
✨Know Your GCP Inside Out
Make sure you’re well-versed in Google Cloud Platform, especially the tools mentioned like Dialogflow CX and Apigee. Brush up on how these can be applied to banking use cases, as this will show your technical prowess and understanding of the role.
✨Build Rapport with Stakeholders
Since this role involves a lot of stakeholder engagement, practice how you can build trust quickly. Think of examples from your past where you successfully managed relationships and how you can apply those skills in this new environment.
✨Showcase Your Banking Knowledge
Be prepared to discuss your experience in the banking domain, particularly around retail, lending, and payments. Highlight specific projects where you’ve driven CX transformation or compliance initiatives, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to IVR and conversational AI in banking. Practice articulating your thought process clearly, focusing on how you would ensure compliance and governance while driving innovation.
