At a Glance
- Tasks: Lead transformative IVR projects for a top banking client using cutting-edge GCP technologies.
- Company: Join a leading bank and be part of innovative digital transformation.
- Benefits: Competitive salary, professional growth, and the chance to work with industry leaders.
- Other info: Dynamic role with opportunities to shape the future of banking technology.
- Why this job: Make a real impact in banking by driving AI-driven solutions and enhancing customer experience.
- Qualifications: 12-18+ years in enterprise architecture with strong stakeholder engagement skills.
The predicted salary is between 90000 - 120000 £ per year.
We are seeking an experienced Enterprise Architect – Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders.
Key Responsibilities
- Serve as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT.
- Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries.
- Translate business goals into secure, compliant, and scalable AI-driven conversational solutions.
- Drive CX transformation and automation strategy aligned with regulatory requirements.
- Ensure seamless integration with core banking systems, and CCaaS platforms.
- Establish governance, compliance, and AI guardrails (data privacy, auditability, explainability).
- Oversee delivery teams ensuring quality, performance, and resilience.
Key Skills
- Expertise in Conversational AI / IVR and GCP architecture
- Knowledge of Agentic AI, RAG, and API-led integrations
- Exceptional stakeholder engagement and influencing skills
Experience
- 12–18+ years in enterprise architecture / solution design
- Proven experience in onsite client-facing roles in banking programs
- Hands‑on delivery of IVR / Contact Center / Conversational AI transformations
- Experience with large‑scale digital transformation in regulated environments
- Track record of engaging executive stakeholders and driving CX initiatives
Preferred Qualifications
- Experience working with Tier‑1 banks or financial institutions
- Strong understanding of banking regulations (e.g., data privacy, PCI‑DSS, GDPR equivalents)
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect)
- Experience in multi‑agent orchestration / agentic frameworks
- Familiarity with AI governance, risk management, and model validation frameworks
Certifications
- Google Cloud Professional Architect (Mandatory/Preferred)
- Google Professional Machine Learning Engineer
- Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent)
Enterprise Architect employer: Test Triangle
As a leading employer in the banking sector, we offer an exceptional work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diversity and inclusion. Located in a vibrant area, our team enjoys a dynamic workplace with access to cutting-edge technology and the chance to make a significant impact on customer experience transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect
✨Tip Number 1
Network like a pro! Get out there and connect with people in the banking and tech sectors. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Enterprise Architect role.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies highlighting your previous work in IVR and GCP architecture. This will not only demonstrate your skills but also give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by brushing up on your stakeholder engagement skills. Be ready to discuss how you've influenced decisions and built trust in past roles. Remember, they want to see how you can be a trusted advisor in their transformation journey.
✨Tip Number 4
Don't forget to apply through our website! We have loads of opportunities that might just be the perfect fit for you. Plus, it shows you're serious about joining our team and makes it easier for us to find your application.
We think you need these skills to ace Enterprise Architect
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Enterprise Architect role. Highlight your experience with GCP, conversational AI, and any relevant banking projects. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the key responsibilities mentioned in the job description.
Showcase Your Stakeholder Engagement Skills:Since this role involves a lot of interaction with stakeholders, make sure to highlight your exceptional engagement and influencing skills. We love seeing how you've built trust-based relationships in previous roles!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Test Triangle
✨Know Your Tech Inside Out
Make sure you’re well-versed in GCP and the specific tools mentioned, like Dialogflow CX and Apigee. Brush up on your knowledge of conversational AI and IVR systems, as you'll need to demonstrate your expertise during the interview.
✨Build Rapport with Stakeholders
Since this role involves a lot of interaction with senior business and technology stakeholders, practice how to establish trust quickly. Think of examples from your past experiences where you successfully engaged with clients or led teams, and be ready to share those stories.
✨Understand Banking Regulations
Familiarise yourself with key banking regulations such as GDPR and PCI-DSS. Be prepared to discuss how these regulations impact architectural decisions and how you can ensure compliance in your solutions.
✨Showcase Your Delivery Experience
Highlight your hands-on experience with large-scale digital transformations, especially in regulated environments. Prepare to discuss specific projects where you led delivery teams and ensured quality and performance, as this will be crucial for the role.
