Deployment Engineer in Reading

Reading, United Kingdom | Posted on 11/11/2026

Deployment Engineer –ELH Device Rollout (OT Environment)

Job Description

Role Summary

• The Deployment Engineer willsupport the rollout of ELH laptops across Thames Water OT and Field Operationsteams.
• The role focuses on SCCM-baseddevice build execution, post-build validation, logistics coordination, end-userhandover, and embedded hypercare support.
• The engineer will work within aresource-based delivery model aligned to ELH governance, readiness criteria,stage gates, and wave-based rollout sequencing.
• The role is execution-focused,with ownership for image design, Task Sequence design, application packaging,security controls, and root-cause fixes remaining with Thames Water teams.

Key Responsibilities

• Execute laptop builds usingThames Water-approved SCCM images and Task Sequences, including buildinitiation, monitoring, completion checks, and build evidence capture.
• Perform post-build validationand functional checks before end-user handover, including applicationavailability, network connectivity, VPN validation, and device readinesschecks.
• Coordinate device staging,packaging, labelling, distribution, old-device collection, secure returncoordination, and chain-of-custody tracking across agreed deployment locations.
• Support structured end-userhandover, including user login validation, MFA setup, application accessvalidation, handover documentation, and user acknowledgement capture.
• Maintain accurate deploymentrecords, asset updates, validation checklists, handover documents, issue logs,escalation trackers, and audit-ready operational evidence.
• Provide L0/L1 hypercare supportduring Trial and Rollout phases, acting as the initial point of contact fordeployment-related user issues and queries.
• Triage, categorise, track, andescalate build, infrastructure, application, network, VPN, or security-relatedissues to the appropriate Thames Water teams for L2/L3 resolution.
• Create and maintain knowledgebase articles for common deployment-related L0/L1 issues to support BAUtransition and ongoing support readiness.
• Provide regular deploymentreporting covering progress, volumes, issues, risks, dependencies, throughput,and forward plan.
• Collaborate with ELHgovernance, OT Compute, OT Network, EUC teams, BAU support teams, logisticsteams, and end users to ensure controlled and traceable deployment delivery.

Must-to-Have Skills

• Hands-on experience in laptop /endpoint deployment, build execution, imaging, validation, and rollout support.
• Working knowledge of SCCM /MECM build execution, PXE boot, approved Task Sequences, and Windows OSdeployment processes.
• Ability to perform functionalvalidation across device readiness, Microsoft 365 access, applicationavailability, VPN setup, network connectivity, and user login validation.
• Experience with end-userhandover, MFA setup support, issue handling, and first-line deploymenthypercare.
• Strong experience maintainingdeployment records, validation evidence, asset records, chain-of-custody logs,handover artefacts, issue logs, and escalation records.
• Experience logging, tracking,triaging, and escalating issues through ITSM processes and tools such asServiceNow.
• Ability to operate in secure,governed, readiness-driven environments with defined RACI, stage-gateapprovals, and escalation routes.
• Strong coordination skills forlogistics, site readiness, device movement, user scheduling, and deploymentreporting.

Good-to-Have Skills

• Experience working in OT,utilities, infrastructure, regulated, or security-sensitive environments.
• Exposure to large-scale,wave-based rollout programmes involving trial, rollout, hypercare, and BAUhandover phases.
• Working knowledge of ActiveDirectory object coordination, Microsoft licence assignment requests, securitygroup validation, and endpoint tracking processes.
• Familiarity with VPN clientssuch as Ivanti VPN, endpoint security tools such as Symantec EPP, and devicetracking systems such as Absolute.
• Experience creating knowledgebase articles and supporting BAU handover, issue closure, asset reconciliation,and final reporting activities.
• Understanding of audit-readydocumentation, chain-of-custody controls, operational reporting, and deploymentgovernance.

Qualifications

• Diploma or bachelor’s degree inInformation Technology, Computer Science, Engineering, or a related technicaldiscipline, or equivalent hands-on experience.
• Relevant experience in desktopengineering, field services, endpoint deployment, IT operations, or devicerollout support.
• Experience supportingenterprise IT deployment programmes and working with technical teams, serviceteams, and end users in controlled environments.
• Experience in deploymentvalidation, end-user support, incident tracking, documentation, and operationalreporting.

Certifications

• Microsoft EndpointConfiguration Manager, Microsoft Intune, Windows deployment, or equivalentendpoint management certification preferred.
• ITIL Foundation or equivalentIT service management certification preferred.
• Security clearance eligibilitymay be required. The engagement requires at least one SC-cleared resource forsecure access activities.
• Additional Microsoft 365,Windows client, networking, or endpoint support certifications would beadvantageous.

Soft Skills

• Clear communication with endusers, technical teams, governance stakeholders, and BAU support teams.
• Attention to detail and strongownership of documentation, evidence quality, asset accuracy, and auditreadiness.
• Structured problem-solving anddisciplined issue triage with appropriate escalation judgement.
• Adaptability in a flexible,readiness-based rollout model where sequencing, throughput, and deploymenttimelines may change.
• Customer-focused approachduring user handover and hypercare support.
• Collaborative working styleacross OT Compute, OT Network, EUC, ELH governance, logistics contacts, andfield users.