At a Glance
- Tasks: Lead and oversee a major ServiceNow re-platforming project with key stakeholders.
- Company: Join a dynamic tech company focused on enterprise transformation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting opportunity for career advancement in a fast-paced environment.
- Why this job: Make a real impact by driving innovative technology solutions and stakeholder engagement.
- Qualifications: Strong project management experience and excellent communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
Provide senior project leadership and governance oversight for the Service Now CSDM-aligned re-platforming program in an onshore and stakeholder-facing delivery context.
Own the program-level coordination of discovery, design approvals, milestone readiness, cutover planning, hypercare oversight, and final transition to BAU.
Act as the primary escalation and governance interface for customer-side stakeholders and Wipro leadership on issues affecting scope, timeline, dependencies, or acceptance readiness.
Operate with stronger emphasis on program control, stakeholder confidence, and commercially aware oversight rather than only execution tracking.
Ensure the offshore and onshore teams remain aligned to milestone commitments, delivery evidence requirements, and formal acceptance checkpoints defined in the So W.
Key Responsibilities Lead governance cadence including status reviews, milestone checkpoints, escalation handling, and structured communication on program health, decisions, and risks.
Coordinate stakeholder access, customer-side dependencies, approvals, and decision forums needed for discovery, design, testing, training, cutover, and BAU acceptance phases.
Review and challenge delivery readiness across ITSM/ITOM implementation workstreams, CMDB activities, documentation completeness, KT evidence, and transition plans.
Own the elevation of issues relating to quality, acceptability, business dependency delays, or scope ambiguity, ensuring mitigation and decision clarity are timely.
Provide leadership in customer-facing reviews where progress, solution readiness, delivery governance, and operational transition path must be clearly articulated.
Must-to-Have Skills Strong program/project management experience in enterprise technology transformation, managed transition, or platform implementation programs with significant stakeholder visibility.
Ability to manage governance, RAID, milestone assurance, reporting discipline, and escalation in structured delivery environments with formal acceptance criteria.
Good understanding of implementation lifecycle stages such as discovery, design, build, SIT, UAT, training, cutover, and hypercare, with practical control over interdependencies.
Experience handling senior stakeholder communication and customer-facing discussions where confidence, transparency, and issue ownership are critical.
Commercial awareness and governance maturity to understand how delays, scope changes, and readiness risks can impact the success of a fixed-price or milestone-based program.
Good-to-Have Skills Exposure to Service Now transformation programs, service management modernization, or data/service model initiatives involving CMDB and ITOM dependencies.
Awareness of data-protection or access-readiness considerations such as VDI, environment segregation, or customer-controlled access dependencies.
Experience managing programs with structured hypercare, customer acceptance milestones, and downstream BAU transition expectations.
Understanding of change adoption, training readiness, and stakeholder communication requirements in service operations transformation initiatives.
Ability to contribute to commercial clarifications, rate-card discussions, or resource profile interpretation where program leadership requires context-setting.
Qualifications
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