At a Glance
- Tasks: Lead transformative IVR projects for a top banking client using cutting-edge GCP technologies.
- Company: Join a leading bank and be part of innovative digital transformation.
- Benefits: Competitive salary, career growth, and the chance to work with advanced AI solutions.
- Other info: Dynamic role with opportunities to work on large-scale digital transformations.
- Why this job: Make a real impact in banking by driving customer experience and automation strategies.
- Qualifications: 12-18 years in enterprise architecture with strong stakeholder engagement skills.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking an experienced Enterprise Architect – Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders.
Key Responsibilities
- Serve as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT.
- Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries.
- Translate business goals into secure, compliant, and scalable AI-driven conversational solutions.
- Drive CX transformation and automation strategy aligned with regulatory requirements.
- Ensure seamless integration with core banking systems, and CCaaS platforms.
- Establish governance, compliance, and AI guardrails (data privacy, auditability, explainability).
- Oversee delivery teams ensuring quality, performance, and resilience.
Key Skills
- Expertise in Conversational AI / IVR and GCP architecture
- Knowledge of Agentic AI, RAG, and API-led integrations
- Exceptional stakeholder engagement and influencing skills
Experience
- 12–18+ years in enterprise architecture / solution design
- Proven experience in onsite client-facing roles in banking programs
- Hands‑on delivery of IVR / Contact Center / Conversational AI transformations
- Experience with large‑scale digital transformation in regulated environments
- Track record of engaging executive stakeholders and driving CX initiatives
Preferred Qualifications
- Experience working with Tier‑1 banks or financial institutions
- Strong understanding of banking regulations (e.g., data privacy, PCI‑DSS, GDPR equivalents)
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect)
- Experience in multi‑agent orchestration / agentic frameworks
- Familiarity with AI governance, risk management, and model validation frameworks
Certifications
- Google Cloud Professional Architect (Mandatory/Preferred)
- Google Professional Machine Learning Engineer
- Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent)
Enterprise Architect employer: Test Triangle Ltd
As a leading banking institution, we pride ourselves on fostering a dynamic work environment that encourages innovation and professional growth. Our commitment to employee development is matched by our focus on building strong relationships with clients, ensuring that our team members are not only experts in their field but also trusted advisors. With a culture that values collaboration and integrity, we offer unique opportunities for meaningful contributions to transformative projects in the financial sector, all while working in a supportive and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect
✨Tip Number 1
Network like a pro! Get out there and connect with people in the banking and tech sectors. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Enterprise Architect role.
✨Tip Number 2
Show off your expertise! Prepare a portfolio showcasing your previous projects, especially those involving GCP and conversational AI. When you get the chance to chat with potential employers, let them see your hands-on experience and how you can drive their CX transformation.
✨Tip Number 3
Be the trusted advisor they need! Brush up on your stakeholder engagement skills. Practice how to communicate complex architectural concepts in simple terms. This will help you build those strong, trust-based relationships that are crucial for an onsite lead role.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you might just find the perfect fit for your skills in enterprise architecture.
We think you need these skills to ace Enterprise Architect
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Enterprise Architect role. Highlight your experience with GCP, conversational AI, and any relevant banking projects. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the key responsibilities mentioned in the job description.
Showcase Your Stakeholder Engagement Skills:Since this role involves a lot of interaction with stakeholders, make sure to highlight your exceptional engagement and influencing skills. We love seeing how you've built trust-based relationships in previous roles!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Test Triangle Ltd
✨Know Your Tech Inside Out
Make sure you’re well-versed in GCP and the specific tools mentioned, like Dialogflow CX and Apigee. Brush up on your knowledge of conversational AI and IVR systems, as you’ll need to demonstrate your expertise during the interview.
✨Build Rapport with Stakeholders
Since this role involves a lot of stakeholder engagement, practice how you can build trust and communicate effectively. Think of examples from your past experiences where you successfully managed relationships with senior business and technology stakeholders.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles, especially in regulated environments. Be ready to explain how you translated business goals into scalable solutions while ensuring compliance with regulations like GDPR or PCI-DSS.
✨Demonstrate Leadership in Delivery
Highlight your experience overseeing delivery teams and ensuring quality outcomes. Share specific instances where you led a project to success, focusing on your ability to drive CX transformation and automation strategies.
