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- Tasks: Help customers succeed with our talent assessment software and build strong relationships.
- Company: Join a dynamic HR Tech company focused on innovative talent assessments.
- Benefits: Competitive salary, hybrid working, and opportunities for rapid growth.
- Other info: Be part of a supportive team that values your contributions and growth.
- Why this job: Make a real impact by helping clients achieve their hiring goals.
- Qualifications: Experience in B2B SaaS customer success or Talent Acquisition; eagerness to learn.
The predicted salary is between 40000 - 45000 £ per year.
We’re an HR Tech company, and we’re looking for someone to help our customers achieve success with our talent assessment software. If you can learn new things, stay organised, and build rapport with customers, you could be perfect for this role. If you have previous experience in a SaaS customer success role then even better. This will also suit someone with Talent Acquisition experience looking for an interesting pivot into helping your peers.
Test Partnership designs talent assessments to help our customers make smarter hiring decisions. Our candidate assessment software is trusted by thousands of in-house talent professionals, and our tools are built using predictive behavioural science. What sets us apart is our focus on scientific rigour, and our dynamic interactive assessments which are future-proofed against candidates using AI to answer questions. We’ve grown out of start-up mode, but we are still very much scaling. This means you will be hands-on, helping to shape how customer success is done at Test Partnership. This is your chance to make a real difference, feel good about helping our lovely customers, and see the impact of your work from day one.
You’ll work closely with our product experts, psychologists, software developers, and marketers. We’ll teach you all about assessments and what you need to know about our software. We’ll set you up for success, so that you can take charge of keeping our customers happy. Ultimately, you will help our customers be successful with our assessments. This leads to high customer retention, satisfaction, and opportunity for more business.
Key Responsibilities:- Onboarding new clients to make sure they know how to use our software and get the most out of our assessments.
- Keeping everyone on track. When multiple people all need to be on the same call, you’ll use tact and persistence to make it happen.
- Taking charge of renewal conversations, to hit revenue retention targets.
- With support from our product experts, conducting quarterly business reviews with customers. You’ll find out how customers are using our software, what they want to achieve next, and make recommendations on how they can get maximum value.
- Building relationships with clients to become their trusted point of contact.
- Directing customers to the right support documentation, sample reports, and example tests.
- Work closely with the sales team to ensure a smooth transition from prospect to happy customer.
- Identify upsell and cross sell opportunities and escalate these to sales.
- Identify customer advocacy opportunities, including testimonials and referrals, in partnership with the marketing team.
- Provide a mix of reactive support (for example login issues, test resets, re-sending emails) and more strategic advice (for example where to use assessments in the selection process, we will teach you all this).
- Experience in a B2B SaaS customer success role, or experience in a Talent Acquisition role with an interest in pivoting to the supplier side.
- Willingness to learn: you will quickly become a product expert, being able to explain to customers how our software works and what assessments to use.
- Curiosity: you will want to really understand our client’s pain points, and you’ll want to help solve their challenges.
- Organised: success happens when you keep on top of timelines, plan ahead, and make lists.
- Goal-focused: the best success is measurable. You’ll want to help customers achieve their goals, and track net revenue retention.
- Conscientious: You’ll work hard to keep our customers happy.
- Salary: £40,000 - £45,000 per year
- Hybrid working: One or two days per week in our London office, the rest remote.
- Growth: Opportunity to shape this role and develop quickly.
- Support: We want you to succeed, so we will teach you everything we know.
- Pension: workplace pension with salary sacrifice scheme.
We’re a talent assessment company, so guess what; you’ll start by taking our online assessments. We built these ourselves, and they’re a great way for us to objectively and fairly measure your chances of being successful in this role. If you do well in our online assessments, we’ll then invite you to a short online video call. Then the final step is an in-person interview in London with our Director Oliver Savill.
Customer Success Manager in London employer: Test Partnership
Contact Detail:
Test Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Get to know our company inside out! Familiarise yourself with our talent assessment software and the unique features that set us apart. This will not only help you in interviews but also show your genuine interest in helping our customers succeed.
✨Tip Number 2
Practice your communication skills! As a Customer Success Manager, building rapport with clients is key. Try role-playing scenarios with friends or family to get comfortable with discussing our software and addressing customer needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events to learn more about our culture and what it’s like to work here. This can give you valuable insights and even lead to referrals!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be taking the first step in showing us how organised and goal-focused you are right from the start.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about making a difference in their experience with our software.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer success or talent acquisition. We’re looking for how your background aligns with our mission, so don’t be shy about showcasing your skills!
Be Organised: Keep your application clear and structured. Use bullet points or headings to make it easy for us to read. Remember, being organised is key to success in this role, so show us you can do it from the get-go!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Test Partnership
✨Know the Product Inside Out
Before your interview, make sure you understand Test Partnership's talent assessment software. Familiarise yourself with its features and benefits, as well as how it helps customers achieve their goals. This will show your willingness to learn and your commitment to helping clients succeed.
✨Showcase Your Organisational Skills
As a Customer Success Manager, staying organised is key. Prepare examples of how you've managed multiple projects or clients in the past. Discuss your methods for keeping track of timelines and ensuring everyone is on the same page during onboarding or renewal conversations.
✨Build Rapport with Real Examples
During the interview, share specific instances where you've built strong relationships with clients. Highlight how you’ve understood their pain points and provided solutions. This will demonstrate your ability to connect with customers and become their trusted point of contact.
✨Be Goal-Oriented
Prepare to discuss how you've tracked success metrics in previous roles. Talk about how you’ve helped customers achieve their goals and how you measure customer satisfaction. This will align with the company's focus on high retention and satisfaction rates.