At a Glance
- Tasks: Maximise customer satisfaction and retention while identifying upsell opportunities.
- Company: Join a dynamic team at Test Partnership, a leader in talent assessments.
- Benefits: Enjoy a supportive environment with training, career growth, and a chance to make an impact.
- Other info: Collaborate with experts in a fast-paced, innovative setting.
- Why this job: Be hands-on in shaping customer success and see the difference you make from day one.
- Qualifications: Strong communication skills and a passion for helping customers succeed.
The predicted salary is between 35000 - 45000 € per year.
About us
Test Partnership designs talent assessments to help our customers make smarter hiring decisions. Our candidate assessment software is trusted by thousands of in-house talent professionals, and our tools are built using predictive behavioural science. What sets us apart is our focus on scientific rigour, and our dynamic interactive assessments which are future‑proofed against candidates using AI to answer questions. We’ve grown out of start‑up mode, but we are still very much scaling. This means you will be hands‑on, helping to shape how customer success is done at Test Partnership. This is your chance to make a real difference, feel good about helping our lovely customers, and see the impact of your work from day one.
About the Role
Your role will be all about net revenue retention. You’ll keep customers happy, stay on top of renewals, and look for upsell opportunities. You’ll work closely with our product experts, psychologists, software developers, and marketers. We’ll teach you all about assessments and what you need to know about our software. We’ll set you up for success, so that you can focus on keeping our customers happy.
Key Responsibilities
- Maximising renewal rates by keeping clients happy and achieving their goals.
- Maximising revenue from our customers by looking for cross‑sell and upsell opportunities.
- Onboarding new clients to make sure they get maximum value from our service.
- Keeping everyone on track. When multiple people all need to be on the same call, or paperwork needs to get signed, you’ll use tact and persistence to make it happen.
- With support from our product experts, conducting quarterly business reviews with customers. You’ll find out how customers are using our software, what they want to achieve next, and make recommendations on how they can get maximum value.
- Going the extra mile to keep customers happy.
- Identifying customer advocacy opportunities, including testimonials and referrals, in partnership with the marketing team.
- Providing a mix of reactive support (for example login issues, test resets, re‑sending emails) and more strategic advice (for example where to use assessments in the selection process, or how to integrate an ATS).
Customer Success Manager employer: Test Partnership
At Test Partnership, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Customer Success Manager, you will have the opportunity to make a tangible impact on our clients' success while benefiting from comprehensive training and professional growth opportunities. Our dynamic environment encourages creativity and teamwork, ensuring that you feel valued and supported in your role as we continue to scale and evolve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products inside out. We want you to be able to discuss how you can maximise renewal rates and keep clients happy. Show them you’re ready to dive into the role and make a real difference from day one!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you’ll need to keep everyone on track and handle multiple stakeholders. We suggest doing mock interviews or role-playing scenarios to get comfortable with the kind of conversations you’ll be having.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. Let’s get you started on this exciting journey together!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success shine through. We want to see how much you care about helping customers achieve their goals and how you can make a real difference at Test Partnership.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience that aligns with our role. We’re looking for specific examples of how you've maximised customer satisfaction or driven revenue in previous positions.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Success Manager role. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Test Partnership
✨Know the Company Inside Out
Before your interview, dive deep into Test Partnership's mission and values. Understand their focus on scientific rigour and predictive behavioural science. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences where you've maximised customer satisfaction or revenue. Think about times when you successfully onboarded clients or identified upsell opportunities. This will demonstrate your ability to excel in the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various customer situations. Practice responses to scenarios like managing multiple stakeholders or resolving client issues. This will help you convey your problem-solving skills and tact during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s future. Inquire about how they measure customer success or what challenges they foresee in scaling. This shows that you're not just interested in the job, but also in contributing to the company's growth.
