Business Service Administrator in Harlow

Salary: £30,000 - £35,000 subject to experience + Bonus + Benefits

Benefits:

• Exclusive Discounts: Enjoy special offers on dining at a variety of pubs and restaurants throughout the UK.
• Additional exclusive savings on entertainment, gifts, shopping, and services through our Employee Discounts programme.
• Laptop and mobile phone provided if necessary.
• Employee Assistance Programme.
• Company pension plan.
• On-site parking.
• Complimentary breakfast provided for all staff on the last working Friday of each month.
• Summer BBQs and team-building events.
• Free refreshments.
• Associate Referral Schemes.
• End of year Christmas shutdown.
• Professional Development - Funding for certifications, courses, and further education.
• Clear promotion pathways - Structured opportunities for advancement within the company, with support for upskilling.
• Generous annual leave: 23 days plus 8 bank holidays, with an extra day for the first 2 years of service.

Test Inc, the UK's fastest-growing company in our sector, is searching for an outstanding Business Service Administrator to join our dynamic, innovative and ambitious team. This is not just another position – it’s an opportunity to play a vital role in supporting our service operations, delivering exceptional customer service, and ensuring the efficient day-to-day administration that underpins our continued growth and success.

Working closely with a committed and professional Service team, you will provide key administrative and operational support across the business, requiring strong organisation, initiative, attention to detail and the ability to manage multiple priorities in a busy environment. This is an exceptional opportunity for a highly organised, proactive, and ambitious Business Service Administrator to join a fast-paced, rapidly developing business. The role will continue to evolve as the business grows, offering excellent opportunities for personal and professional development within a culture built on positivity, teamwork, integrity and commitment to excellence.

Key Responsibilities:

• Manage and respond to enquiries through shared service inboxes, escalating issues where required.
• Provide administrative support to the Service Delivery Manager.
• Maintain accurate customer, service, and operational records across company systems.
• Support field service engineers with day-to-day administrative and operational queries.
• Escalate and assist in resolving customer, operational, and commercial issues.
• Deliver a high standard of customer service across all interactions.
• Liaise with customers, suppliers, and internal teams to support effective service delivery.
• Produce and maintain service documentation, reports, and records.
• Support compliance with company procedures, policies, and quality standards.
• Identify opportunities to improve service administration processes and efficiency.

Key Requirements:

• Previous experience in a Service Administration, Coordination, or Customer Service role.
• Strong IT skills, including Microsoft Office and CRM/ERP systems.
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy in record keeping and administration.
• Professional communication skills with a customer-focused approach.
• Proactive, adaptable, and able to work effectively both independently and within a team.
• Strong problem-solving skills and confidence in escalating issues when required.
• Trustworthy and professional when handling information.
• Commitment to continuous learning and professional development.

Application Information:

To apply, follow the application process below or contact Luke Whitehead on 01920 459705. We are an equal opportunities employer and welcome applications from all walks of life.