At a Glance
- Tasks: Support service operations and deliver exceptional customer service in a dynamic environment.
- Company: Join the UK's fastest-growing company in a positive and ambitious team.
- Benefits: Enjoy exclusive discounts, professional development funding, and generous annual leave.
- Other info: Participate in summer BBQs, team-building events, and enjoy complimentary breakfast monthly.
- Why this job: Be part of a rapidly evolving business with clear promotion pathways and personal growth opportunities.
- Qualifications: Experience in service administration or customer service, strong IT skills, and excellent organisation.
The predicted salary is between 30000 - 35000 £ per year.
Salary: £30,000 - £35,000 subject to experience + Bonus + Benefits
Benefits:
- Exclusive Discounts: Enjoy special offers on dining at a variety of pubs and restaurants throughout the UK.
- Additional exclusive savings on entertainment, gifts, shopping, and services through our Employee Discounts programme.
- Laptop and mobile phone provided if necessary.
- Employee Assistance Programme.
- Company pension plan.
- On-site parking.
- Complimentary breakfast provided for all staff on the last working Friday of each month.
- Summer BBQs and team-building events.
- Free refreshments.
- Associate Referral Schemes.
- End of year Christmas shutdown.
- Professional Development - Funding for certifications, courses, and further education.
- Clear promotion pathways - Structured opportunities for advancement within the company, with support for upskilling.
- Generous annual leave: 23 days plus 8 bank holidays, with an extra day for the first 2 years of service.
Introduction:
Test Inc, the UK's fastest-growing company in our sector, is searching for an outstanding Business Service Administrator to join our dynamic, innovative and ambitious team. This is not just another position – it’s an opportunity to play a vital role in supporting our service operations, delivering exceptional customer service, and ensuring the efficient day-to-day administration that underpins our continued growth and success.
The Opportunity:
Working closely with a committed and professional Service team, you will provide key administrative and operational support across the business, requiring strong organisation, initiative, attention to detail and the ability to manage multiple priorities in a busy environment. This is an exceptional opportunity for a highly organised, proactive, and ambitious Business Service Administrator to join a fast-paced, rapidly developing business. The role will continue to evolve as the business grows, offering excellent opportunities for personal and professional development within a culture built on positivity, teamwork, integrity and commitment to excellence.
Key Responsibilities:
- Manage and respond to enquiries through shared service inboxes, escalating issues where required.
- Provide administrative support to the Service Delivery Manager.
- Maintain accurate customer, service, and operational records across company systems.
- Support field service engineers with day-to-day administrative and operational queries.
- Escalate and assist in resolving customer, operational, and commercial issues.
- Deliver a high standard of customer service across all interactions.
- Liaise with customers, suppliers, and internal teams to support effective service delivery.
- Produce and maintain service documentation, reports, and records.
- Support compliance with company procedures, policies, and quality standards.
- Identify opportunities to improve service administration processes and efficiency.
Key Requirements:
- Previous experience in a Service Administration, Coordination, or Customer Service role.
- Strong IT skills, including Microsoft Office and CRM/ERP systems.
- Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
- Strong attention to detail and accuracy in record keeping and administration.
- Professional communication skills with a customer-focused approach.
- Proactive, adaptable, and able to work effectively both independently and within a team.
- Strong problem-solving skills and confidence in escalating issues when required.
- Trustworthy and professional when handling information.
- Commitment to continuous learning and professional development.
We are an equal opportunities employer and welcome applications from all walks of life.
Business Service Administrator in Harlow employer: Test Inc.
At Introduction Test Inc, we pride ourselves on being the UK's fastest-growing company in our sector, offering a vibrant work culture that fosters teamwork, integrity, and excellence. As a Business Service Administrator, you'll benefit from generous annual leave, professional development funding, and exclusive employee discounts, all while enjoying a supportive environment that encourages personal and career growth. Join us for exciting team-building events and a workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Business Service Administrator in Harlow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Test Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Test Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Service Administrator in Harlow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Test Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Test Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Test Inc.!
How to prepare for a job interview at Test Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
