Account Manager in Newcastle upon Tyne

Join to apply for the Account Manager role at Test Driven Solutions Ltd.

TDS is a growing software consultancy of 150 passionate engineers, designers, and strategists. We specialize in delivering high-quality, scalable, and innovative software solutions for clients across various industries. We are seeking a dynamic Account Manager to develop and grow long‑lasting relationships with our existing customers.

Location: Newcastle, United Kingdom (Hybrid)

Responsibilities

• Shape and deliver account strategies that maximize revenue growth, increase client satisfaction, and ensure account retention year on year.
• Develop and nurture strong relationships with existing clients, building long‑term strategies for solution delivery.
• Monitor client satisfaction and take proactive steps to ensure high levels of retention and promptly resolve issues.
• Define and execute account strategies to upsell into your assigned client base, including new teams, departments, or subsidiaries.
• Track and analyze account metrics, providing regular and detailed reporting to guide insights and innovation.
• Own and manage the financial performance of your accounts and contribute to forecasting of account growth with sales and finance.
• Ensure that services, solutions, and resources delivered meet client expectations, and leverage opportunities to innovate delivery.
• Regularly engage with customer teams face‑to‑face, fostering relationships that have long‑term potential across the UK, Central Europe, or North America.

Qualifications

• 3+ years of experience in account management in IT or digital consultancies.
• Strong understanding of the services we offer and the sectors we operate in.
• Ability to operate at pace, with regularly updating plans and initiatives.
• Proven capability to build relationships at all levels, including C‑suite.
• Comfortable leading the creation and presentation of technical proposals and pitches with clients.
• Commercial understanding of fee structures, pricing models, and forecasting.
• Enterprise customer experience ideal, with a background in financial services, public sector, or multinational private sector organizations.

Benefits

• Join an established, expanding Account Management function within a high‑growth technical consultancy.
• Engage a wide variety of customers across multiple industries.
• Collaborative, inclusive, and innovation‑driven culture.
• Flexible working environment.
• Travel nationally across the UK and further afield to Polish and Canadian hubs.
• Competitive salary.
• 25 days holiday + bank holidays.
• Remote work and flexible working hours.
• Contributory pension scheme.
• Progression opportunities / paid certifications.
• Discretionary bonus scheme.
• BUPA Healthcare.
• Perkbox discount scheme.
• City centre office location.
• MacBook Pro / Windows laptop provided.
• Monthly social events.
• Company away weekend.

If you would like to be considered for this opportunity, send an email to careers@testdrivensolutions.co.uk.