At a Glance
- Tasks: Build strong client relationships and drive account growth through innovative strategies.
- Company: Join a dynamic software consultancy with a passionate team of over 160 professionals.
- Benefits: Enjoy flexible working, 25 days holiday, performance bonuses, and health care.
- Other info: Experience exciting company socials and travel opportunities across the UK and Canada.
- Why this job: Make a real impact by shaping client solutions and driving innovation in a growing company.
- Qualifications: 3+ years in account management, ideally in IT or digital consultancies.
The predicted salary is between 36000 - 60000 £ per year.
TDS is a growing software consultancy with over 160 passionate engineers, designers, and strategists. We specialise in delivering high-quality, scalable, and innovative software solutions for our clients across various industries. As we continue to expand, we are seeking a dynamic Account Manager to develop and grow long‑lasting relationships with existing customers across our diverse portfolio of clients.
As an Account Manager, you will be responsible for the relationships and innovation within your assigned customer base. You will shape and deliver account strategies that maximise revenue growth, increase client satisfaction and ensure account retention year on year. Your role will be pivotal in ensuring our services are consistently evolving to meet client needs and innovating new ways of working where needed.
Key Responsibilities
- Client relationship management: Develop and nurture strong relationships with existing clients to build a long‑term strategy for solution delivery, ensuring their needs are understood and met.
- Account retention: Monitor client satisfaction and take proactive steps to ensure high levels of retention and that issues are resolved promptly.
- Account growth: Define and execute account strategies to upsell into your assigned client base, including in new teams, departments or subsidiaries of the same organisations.
- Analysis & reporting: Track and analyse account metrics, providing regular and detailed reporting which drives insights and innovation to both client and internal TDS teams.
- Commercial performance: Own and manage the financial performance of your accounts and contribute to the forecasting of account growth in collaboration with colleagues in sales & finance.
- Solution delivery: Ensure the services, solutions and resources delivered are performing to the level our clients expect, and leverage opportunities to innovate solution delivery or apply continual improvement.
- Meet & greet customers: Regularly engage with customer teams on a face‑to‑face basis, foster relationships that have long term potential across the UK, Central Europe or North America.
Required Experience
- 3+ years of experience in account management in IT or Digital consultancies (MUST)
- Strong understanding of the services we offer and the sectors we operate in
- Ability to operate at pace, with regularly updating plans and initiatives
- Proven capability to build relationships at all levels including C‑suite
- Comfortable leading the creation and presentation of technical proposals and pitches with clients
- Commercial understanding of fee structures, pricing models and forecasting
- Enterprise customer experience would be ideal, with a background in financial services, public sector or multi‑national private sector organisations
25 days holiday + Bank holidays
Hybrid/Remote work and flexible working hours
Performance based bonus scheme
Contributory pension scheme (Salary sacrifice available)
Progression opportunities
BUPA Health/Dental care
City centre office location (Haymarket)
Macbook Pro/Windows Machine provided
Monthly company socials
Company away weekend (Previously we have been to Amsterdam, Dusseldorf, Riga and Dublin)
Cycle to Work Scheme
Please note, this role requires weekly onsite working in Edinburgh/Newcastle and additional travel to visit clients across the UK/Canada.
If you have any questions about the role, please contact kylie.watson@testdrivensolutions.co.uk
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting
Account Manager employer: Test Driven Solutions Ltd.
Join a forward-thinking company in Newcastle/Scotland that values creativity and collaboration, offering an excellent work culture where your contributions as an Interaction Designer will directly impact user experiences. With competitive salaries, flexible working hours, and a strong focus on employee development through paid certificates and social events, this is a place where you can thrive both personally and professionally. Enjoy the benefits of a city centre office, a supportive team environment, and a commitment to continuous learning, making it an ideal employer for those seeking meaningful and rewarding work.
Contact Details:
Test Driven Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Test Driven Solutions Ltd. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Test Driven Solutions Ltd. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Test Driven Solutions Ltd.!
✨Direct Apply to Test Driven Solutions Ltd.
Let's not forget to apply directly through the Test Driven Solutions Ltd. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Test Driven Solutions Ltd..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Test Driven Solutions Ltd.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Test Driven Solutions Ltd.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
