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- Tasks: Build strong client relationships and drive account growth through innovative strategies.
- Company: Join a dynamic software consultancy with a passionate team of over 160 professionals.
- Benefits: Enjoy flexible working, 25 days holiday, performance bonuses, and health care.
- Why this job: Make a real impact by shaping client solutions and driving innovation in a growing company.
- Qualifications: 3+ years in account management, ideally in IT or digital consultancies.
- Other info: Experience exciting company socials and travel opportunities across the UK and Canada.
The predicted salary is between 36000 - 60000 £ per year.
TDS is a growing software consultancy with over 160 passionate engineers, designers, and strategists. We specialise in delivering high-quality, scalable, and innovative software solutions for our clients across various industries. As we continue to expand, we are seeking a dynamic Account Manager to develop and grow long‑lasting relationships with existing customers across our diverse portfolio of clients.
As an Account Manager, you will be responsible for the relationships and innovation within your assigned customer base. You will shape and deliver account strategies that maximise revenue growth, increase client satisfaction and ensure account retention year on year. Your role will be pivotal in ensuring our services are consistently evolving to meet client needs and innovating new ways of working where needed.
Key Responsibilities- Client relationship management: Develop and nurture strong relationships with existing clients to build a long‑term strategy for solution delivery, ensuring their needs are understood and met.
- Account retention: Monitor client satisfaction and take proactive steps to ensure high levels of retention and that issues are resolved promptly.
- Account growth: Define and execute account strategies to upsell into your assigned client base, including in new teams, departments or subsidiaries of the same organisations.
- Analysis & reporting: Track and analyse account metrics, providing regular and detailed reporting which drives insights and innovation to both client and internal TDS teams.
- Commercial performance: Own and manage the financial performance of your accounts and contribute to the forecasting of account growth in collaboration with colleagues in sales & finance.
- Solution delivery: Ensure the services, solutions and resources delivered are performing to the level our clients expect, and leverage opportunities to innovate solution delivery or apply continual improvement.
- Meet & greet customers: Regularly engage with customer teams on a face‑to‑face basis, foster relationships that have long term potential across the UK, Central Europe or North America.
- 3+ years of experience in account management in IT or Digital consultancies (MUST)
- Strong understanding of the services we offer and the sectors we operate in
- Ability to operate at pace, with regularly updating plans and initiatives
- Proven capability to build relationships at all levels including C‑suite
- Comfortable leading the creation and presentation of technical proposals and pitches with clients
- Commercial understanding of fee structures, pricing models and forecasting
- Enterprise customer experience would be ideal, with a background in financial services, public sector or multi‑national private sector organisations
25 days holiday + Bank holidays
Hybrid/Remote work and flexible working hours
Performance based bonus scheme
Contributory pension scheme (Salary sacrifice available)
Progression opportunities
BUPA Health/Dental care
City centre office location (Haymarket)
Macbook Pro/Windows Machine provided
Monthly company socials
Company away weekend (Previously we have been to Amsterdam, Dusseldorf, Riga and Dublin)
Cycle to Work Scheme
Please note, this role requires weekly onsite working in Edinburgh/Newcastle and additional travel to visit clients across the UK/Canada.
If you have any questions about the role, please contact kylie.watson@testdrivensolutions.co.uk
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting
Account Manager employer: Test Driven Solutions Ltd.
Contact Detail:
Test Driven Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your past successes in account management. Use specific examples to demonstrate how you've built relationships and driven growth for clients.
✨Tip Number 3
Research the company! Before any interview, dive deep into TDS and understand their services and client base. This will help you tailor your conversation and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management, especially in IT or digital consultancies, and show how you can build strong client relationships.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to grow accounts and improve client satisfaction. Use metrics where possible to back up your claims!
Be Authentic: Let your personality shine through in your application. We’re looking for someone dynamic and passionate, so don’t be afraid to show us who you are and why you’re excited about this opportunity.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Test Driven Solutions Ltd.
✨Know Your Clients
Before the interview, research the company’s existing clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build strong relationships and deliver tailored solutions.
✨Showcase Your Experience
Be ready to discuss your previous account management experiences, especially in IT or digital consultancies. Highlight specific examples where you've successfully increased client satisfaction or retention, as this will resonate well with the interviewers.
✨Prepare for Technical Discussions
Since the role involves creating and presenting technical proposals, brush up on the services offered by the company. Be prepared to discuss how you would approach solution delivery and innovation based on client feedback.
✨Demonstrate Commercial Acumen
Familiarise yourself with fee structures, pricing models, and forecasting. During the interview, be ready to discuss how you would manage financial performance for your accounts and contribute to growth strategies.
