At a Glance
- Tasks: Engage with customers, provide product info, and drive sales at the Trade Counter.
- Company: Join a dynamic team in a fast-paced environment focused on customer satisfaction.
- Benefits: Competitive pay, supportive team culture, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in a thriving branch.
- Why this job: Make a real impact by delivering top-notch service to every customer.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude.
The predicted salary is between 24000 - 36000 £ per year.
Do you have a passion for customer service? Are you motivated by results? Yes? Then get in touch. We are actively looking to appoint a Trade Counter Sales person to join the successful team in our Leeds/Bradford branch.
If you enjoy working in a fast-paced environment where you can really make a difference whilst at the same time ensuring that the last customer of the day receives the same high standard of service as the first, then we may have the perfect opportunity for you.
Your job
In this role, the Trade Counter Sales person will often be the first point of contact for customers. Duties involve:
- Run the day-to-day processes of the branch
- Providing customers with product and service information
- Proactive selling on the telephone
- Advising and assisting customers at the Trade Counter
- Delivering excellent customer service and communication
- Processing enquiries and orders accurately and within the time dedicated by the customer deadline
- Create proactive trade counter promotions to customers to maximise the growth of the branch
Qualifications Job Requirements:
- Previous customer service experience
- Selling ability
- Excellent communication skills and problem-solving abilities
- Sound organisational skills
- Professional manner
- Attention to detail
- Knowledge of our range of products
Trade Counter Sales in Aberford employer: Tessenderlo Group
JDP is an excellent employer that prioritises employee growth and development, offering a structured training programme for the Trainee Category Buyer role. With a flexible hybrid working model post-probation, employees enjoy a supportive work culture that fosters collaboration and innovation, making it an ideal environment for those looking to build a rewarding career in procurement.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Sales in Aberford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tessenderlo Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tessenderlo Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trade Counter Sales in Aberford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tessenderlo Group:Your cover letter is your chance to shine! Tell us why you want to work at Tessenderlo Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tessenderlo Group!
How to prepare for a job interview at Tessenderlo Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
