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For Companies At a Glance
- Tasks: Be the go-to person for customer deliveries and ensure smooth operations.
- Company: Join Stobart, a leading logistics company with a winning culture.
- Benefits: Enjoy competitive salary, wellness support, and discounts on everyday purchases.
- Why this job: Make a real impact in customer service while developing your career in logistics.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
- Other info: Inclusive workplace with great learning and development opportunities.
The predicted salary is between 22000 - 30000 £ per year.
Company Description
Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive – a place where you’re valued, challenged, and inspired!
Job Description
We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site.
Shift: Tuesday – Friday NIGHTS, 18:00 – 06:00
Salary: £26,944 per annum
Key Duties Of Customer Controller
- Act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required.
- Ensure all customer orders are accurately created on ESL in‑house system for delivery as per customers’ requirements.
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
- Action Driverline calls.
- Liaise with the Forecasting, Planning and AM teams regarding extra or short‑notice loads, and any additional costs if applicable.
- Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
- Ensure information being reported is accurate; seek sign‑off from CS Manager when guidance is required.
- Learn and use Customer‑specific systems.
- Ensure all additional costs are captured and reported correctly within the agreed timeframe.
- Complete reports (e.g., Customer dashboards, discrepancy reports, etc.) as per our Customer or the Business requirements, liaising with CS Manager / Account Manager.
- Ensure consignments are rated accurately to our Commercial rate card and within agreed timescales.
- Complete a daily task list as confirmation all requirements are fulfilled before end of day.
- Support Customer Service team as a whole as and when required / asked.
- Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system.
Qualifications
- GCSE grade C or above in Maths and English.
- Equivalent of 5 GCSE grade C or above.
- Previous experience within a customer service environment.
- Good geographical or transport knowledge.
- Good numeracy and literacy level to carry out tasks efficiently and accurately.
- Good knowledge of Microsoft systems; Excel and Outlook in particular.
Additional Information
As part of our drive to make Stobart a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard‑working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Benefits
- Annual Leave – 20 days inclusive of Bank holidays.
- Pension – We want colleagues to enjoy a comfortable retirement so we offer a 5% employee and 3% employer contribution.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via referral bonus, special recognition and long‑service awards.
- Everyday discounts – via our benefit platform you will have access to 100’s of retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!
Customer Controller in Warrington employer: TESOL International Association
Contact Detail:
TESOL International Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Controller in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and transport industry, especially those who work at Stobart or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Stobart’s culture and values, and think about how your experience aligns with their customer service focus. We want to see that you’re genuinely interested in being part of our #WinningTeam!
✨Tip Number 3
Show off your skills! If you have experience with Microsoft Excel or any customer-specific systems, be ready to discuss how you’ve used them effectively in past roles. We love candidates who can demonstrate their abilities with real examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at Stobart and contributing to our thriving culture.
We think you need these skills to ace Customer Controller in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Controller role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft systems, especially Excel and Outlook. If you've got good geographical or transport knowledge, let us know! We love candidates who can hit the ground running.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our #WinningTeam!
How to prepare for a job interview at TESOL International Association
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific situations where you successfully resolved issues or improved customer satisfaction, as this role heavily relies on effective communication and problem-solving.
✨Familiarise Yourself with Logistics
Since the role involves transport and logistics, it’s a good idea to have a basic understanding of these concepts. Research common terms and processes in the industry, so you can confidently discuss how you would handle delivery compliance and liaise with planning teams.
✨Showcase Your Tech Savvy
The job requires knowledge of Microsoft systems, especially Excel and Outlook. Be prepared to talk about your experience with these tools, perhaps even mentioning specific tasks you've accomplished using them. If you have experience with any customer-specific systems, definitely highlight that too!
✨Demonstrate Your Team Spirit
Stobart values a collaborative culture, so be ready to share examples of how you’ve worked effectively within a team. Discuss how you support colleagues and contribute to a positive work environment, as this will show you’re a great fit for their #WinningTeam!