At a Glance
- Tasks: Join our match-day team to ensure a safe and enjoyable experience for all visitors.
- Company: Be part of Town Sports and Entertainment Group, promoting inclusivity and community spirit.
- Benefits: Earn up to £13.00 per hour with flexible hours and a friendly work environment.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference on match days while enjoying the excitement of live events.
- Qualifications: No experience needed, just a friendly attitude and great communication skills.
Match and Event Day Staff – Various Positions (Casual)
- Car Park Stewards (minimum age 18 due to working in a moving-vehicle environment)
- Courtesy Stewards (minimum age 18 due to working in licensed areas)
- Turnstile Operators
Positions available: The hours of work will vary due to the different start times of matches and events.
Our stewarding team members are integral to ensuring that all visitors on match and event days have a positive and enjoyable visit to the Accu Stadium. Each member of our match-day team is instrumental in providing a safe and welcoming environment for everyone attending matches, pop concerts and similar events.
We are looking for candidates who appreciate the value and importance of outstanding customer service and who would like to be part of creating a friendly and special atmosphere for supporters. No previous experience is required; however, knowledge of the Club combined with excellent communication skills, a friendly and helpful approach to work, and the ability to work in a team are essential to this role.
You must be confident to liaise with a diverse range of people in a consistently professional manner, also acting as a positive ambassador for Town Sports and Entertainment Group and Huddersfield Town AFC.
Applicants are encouraged to review the job descriptions and person specifications before applying, as these contain full details of what each role entails and the specific skills, experience, qualifications and attributes we are looking for.
Typical times for a Huddersfield Town match: 3.00pm Kick-Off | 7.45pm Kick Off
Up to £13.00 per hour, variable hours
- Car Parks: 10:00am - 3:15pm or 5:15pm | 4:00pm - 9:45pm
- Courtesy: 11:30am - 5:30pm or 6:30pm | 5:00pm - 10:30pm
- Turnstile Operators: 1:15pm - 2:45pm | 6:00pm - 8:30pm
Safeguarding: Town Sports and Entertainment Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants must disclose all previous convictions including spent convictions in accordance with the associated legislation; disclosure may be made via a separate letter to the Head of Human Resources and EDI.
Equality and Inclusion: Town Sports and Entertainment Group and Huddersfield Town AFC strive to promote a diverse and inclusive community - a place where everyone can be themselves and in which everyone feels valued, included, and supported to achieve their full potential. We welcome applications from candidates from all backgrounds, and we are particularly seeking to diversify our workforce in relation to gender, ethnicity, and disability.
Town Sports and Entertainment Group and Huddersfield Town AFC hold the Advanced Award for the Premier League Equality, Diversity, and Inclusion Standard (PLEDIS) and the Gold Award for the EFL Equality Code of Practice. We are also a Disability Confident Leader, a Mindful Employer, and the first organisation to be accredited as both a Menopause Friendly and Menstruation Friendly Employer.
We offer a range of family-friendly and inclusive employment arrangements, we have a zero-tolerance approach to any form of discrimination. We have comprehensive employment benefits including a Flexible Working Policy and enhanced provisions in relation to maternity, paternity, and adoption leave and pay.
Interviews will take place from late July onwards.
Match Day Event Staff - Car Park, Courtesy & Turnstiles (Casual) employer: TESOL International Association
Connex Education is an exceptional employer, offering a supportive and nurturing environment for SEMH Learning & Behaviour Mentors in Chippenham. With competitive pay rates, access to professional development courses, and a dedicated consultant to guide your journey, you will have the opportunity to make a meaningful impact on the lives of children and young people while advancing your career in education. Join us to be part of a diverse team committed to fostering positive relationships and promoting wellbeing in a specialist educational setting.
Contact Details:
TESOL International Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Match Day Event Staff - Car Park, Courtesy & Turnstiles (Casual)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like TESOL International Association and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at TESOL International Association and let us see your personality shine through!
We think you need these skills to ace Match Day Event Staff - Car Park, Courtesy & Turnstiles (Casual)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and TESOL International Association.
Get Familiar with Our Brand:Before applying, take some time to learn about TESOL International Association and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at TESOL International Association
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress TESOL International Association.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which TESOL International Association will surely appreciate.
