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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth delivery processes.
- Company: Join Stobart, a top player in UK logistics, known for its supportive culture.
- Benefits: Enjoy 20 days leave, gym discounts, and a contributory pension plan.
- Why this job: Gain valuable experience in a fast-paced environment while making a real impact.
- Qualifications: GCSEs in Maths and English, plus customer service experience required.
- Other info: Diversity and employee development are at our core; shape your future with us!
The predicted salary is between 22000 - 29000 £ per year.
Join to apply for the Customer Controller role at TESOL International Association.
Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK\’s best known brands across core consumer and retail sectors.
At Culina, we foster a winning culture where you\’re valued, challenged, and inspired!
Job Description
We are seeking a Customer Controller to join our Customer Service team at Warrington.
The Customer Controller will be the first point of contact for our customers, providing excellent contract support and customer service in a fast-paced environment to ensure a professional service to Stobart customers.
Shift and Salary
Shift: 4 on 4 off Days
Salary: £26,064
Key Duties
- Act as the first point of contact with our customers regarding their deliveries, from collection to delivery, escalating issues as needed.
- Accurately create all customer orders on ESL in-house system according to customer requirements.
- Liaise with Planning Teams and handle change requests to ensure timely collection and delivery.
- Manage Driverline calls and coordinate with Forecasting, Planning, and AM teams on additional loads and costs.
- Proactively monitor delivery compliance, investigate issues, and report findings.
- Ensure accuracy of reported information, seeking guidance from CS Manager when necessary.
- Learn and utilize customer-specific systems.
- Report additional costs correctly within designated timeframes.
- Complete reports such as customer dashboards and discrepancy reports.
- Ensure all consignments are rated accurately and within timescales.
- Complete daily task lists to confirm all requirements are met.
- Support the Customer Service team as needed and stay updated on news and process changes.
Qualifications
- GCSE grade C or above in Maths and English or equivalent.
- Previous experience in customer service.
- Good geographical or transport knowledge.
- Strong numeracy and literacy skills.
- Proficient in Microsoft Office, especially Excel and Outlook.
Additional Information
We are committed to diversity and employee development. Our programs help you shape your future within logistics.
Benefits
- 20 days annual leave plus 8 bank holidays.
- Contributory pension plan.
- Employee Assistance Programme for confidential support.
- Eye care vouchers and discounts.
- Recognition programs and everyday discounts.
- Partnership with PureGym for fitness benefits.
If you meet the requirements and are seeking your next career step, apply now and join our #WinningTeam!
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Customer Controller employer: TESOL International Association
Contact Detail:
TESOL International Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Controller
✨Tip Number 1
Familiarise yourself with the logistics and transport industry, especially focusing on customer service roles. Understanding the specific challenges and expectations in this field will help you stand out during interviews.
✨Tip Number 2
Brush up on your knowledge of Microsoft Excel and Outlook, as these tools are essential for the role. Consider taking a quick online course or tutorial to enhance your skills and demonstrate your proficiency.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as these stories will resonate well with the hiring team.
✨Tip Number 4
Research Stobart and the Culina Group to understand their values and culture. Being able to articulate why you want to work for them and how you align with their mission can give you an edge over other candidates.
We think you need these skills to ace Customer Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Controller. Review the job description carefully and note the key duties and qualifications required.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any specific skills mentioned in the job description, such as proficiency in Microsoft Office or geographical knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your previous experiences align with the key duties of the Customer Controller position.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at TESOL International Association
✨Know the Company
Before your interview, take some time to research Stobart and the Culina Group. Understand their values, services, and the role they play in the logistics industry. This will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
As a Customer Controller, you'll be the first point of contact for customers. Prepare examples from your past experiences that showcase your ability to handle customer inquiries, resolve issues, and provide excellent service under pressure.
✨Familiarise Yourself with Relevant Systems
Since the role involves using the ESL in-house system and Microsoft Office, especially Excel, brush up on these tools. Being able to discuss your proficiency and any relevant experience will give you an edge.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage change requests. Think of specific situations where you successfully navigated challenges in customer service or logistics.
