At a Glance
- Tasks: Deliver exceptional customer service at matchdays, events, and hospitality areas.
- Company: Join the Constellation team at Peterborough United Football Club!
- Benefits: Competitive pay, flexible hours, and a vibrant work environment.
- Other info: Work at a leading sports venue with opportunities for growth.
- Why this job: Be part of an exciting atmosphere while gaining valuable experience in hospitality.
- Qualifications: Customer service skills and a passion for teamwork are essential.
The predicted salary is between 12 - 15 £ per hour.
Are you passionate about delivering exceptional customer service in a fast-paced sporting environment? Constellation is recruiting enthusiastic, reliable, and professional team members to join us at Peterborough United Football Club. We are looking for individuals to support both our Retail & Catering Operations and Hospitality Teams, working across matchdays, conferences, corporate events, hospitality lounges, executive boxes, and special events throughout the year. This is a fantastic opportunity to work at a professional football club, gain valuable experience, and be part of an exciting matchday atmosphere.
Location: Weston Homes Stadium, London Road, Peterborough, England, PE2 8AL
About the Venue: The Weston Homes Stadium, home of Peterborough United Football Club, is one of the region's leading sports and events venues. Hosting EFL matchdays, corporate hospitality, conferences, private functions, and special events throughout the year, the stadium offers a vibrant and exciting working environment where no two days are the same. As part of the growing Constellation and Levy portfolio, this is an exciting opportunity to join the team at a venue that is continuing to develop its food, beverage, retail, and hospitality offering. You'll play an important role in delivering exceptional experiences to supporters, guests, and corporate clients across a variety of events and matchdays.
Role Overview: As part of our event operations team, you will help deliver outstanding service across a variety of customer-facing areas within the stadium. Depending on your experience and the needs of the event, you may work within:
- Retail kiosks and concourse catering outlets
- Hospitality lounges and executive boxes
- Premium dining and VIP hospitality areas
- Bars and beverage service points
- Corporate and special event spaces
We are looking for adaptable, customer-focused individuals who enjoy working in a busy environment and take pride in delivering excellent guest experiences.
Key Responsibilities:
- Retail Kiosk & Catering Staff: Serve food, snacks, and beverages efficiently and professionally; Operate tills and process cashless transactions accurately; Prepare and replenish food and drink products throughout service; Maintain clean, organised, and fully stocked kiosk areas; Deliver excellent customer service to supporters and guests; Follow all food safety, hygiene, and health & safety procedures; Assist with kiosk setup, stock replenishment, and closing procedures.
- Hospitality Plate Waiters & Bartenders: Deliver professional table service within hospitality lounges and executive boxes; Serve plated meals and beverages to the highest standard; Confidently explain menu items and respond to guest queries; Prepare hospitality areas and event spaces for service; Support both waiting and bar operations as required; Prepare and serve beers, wines, spirits, and soft drinks; Maintain bar presentation, cleanliness, and stock organisation; Work collaboratively with kitchen, bar, and management teams.
What We're Looking For:
- Retail & Catering Roles: Previous experience in retail, catering, food service, hospitality, or customer service is desirable; Friendly and approachable with excellent customer service skills; Ability to work efficiently in a fast-paced environment; Strong communication and teamwork skills; Reliable, punctual, and professional in appearance.
- Hospitality Roles: Previous experience as a plate waiter, bartender, waiter/waitress, or hospitality host; A strong background in both waiting and bar service is preferred; Multi-skilled hospitality professionals who can confidently support both table service and bar operations; Good understanding of bar operations, service standards, stock awareness, and bar setup; Strong product knowledge of beers, wines, spirits, and premium beverages; Confident carrying and serving plated meals; Experience within hospitality, hotels, restaurants, stadiums, or event venues; Excellent communication and guest service skills; Ability to work under pressure while maintaining high service standards.
Important Requirements:
- Must be 18+
- Must have the right to work in the UK
- Availability to work matchdays, evenings, weekends, and special events
- Ability to work in a busy, fast-paced stadium environment
- Hospitality applicants should have previous waiting and/or bar experience.
Pay & Benefits:
- Competitive hourly rate
- Flexible, casual work
- Opportunity to work at a professional football club
- Be part of exciting matchdays and events
- Gain valuable experience with a leading event staffing provider
- Work within a supportive and professional team environment.
Why Join Constellation: Constellation delivers exceptional guest experiences at some of the UK's most prestigious sports, entertainment, and event venues. As part of the team at the Weston Homes Stadium, you'll have the opportunity to work at the home of Peterborough United Football Club while contributing to the growth of an exciting venue within the Levy and Constellation family. Whether you're supporting matchday retail operations, catering outlets, premium hospitality lounges, executive boxes, or corporate events, you'll gain valuable experience, develop your skills, and be part of a professional team delivering memorable experiences for every guest.
We'd love to hear from you!
Join the Constellation Team at Peterborough United! employer: Tesol Inc
As a leading employer in the telecommunications sector, we offer a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement, particularly in our vibrant locations of London, Birmingham, Manchester, and Sheffield. Join us to be part of a mission-driven team that values resilience and operational excellence in delivering critical infrastructure services.
StudySmarter Expert Advice🤫
We think this is how you could land Join the Constellation Team at Peterborough United!
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Tesol Inc and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Join the Constellation Team at Peterborough United!
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Tesol Inc that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Tesol Inc.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Tesol Inc get a sense of who you are beyond your experience!
How to prepare for a job interview at Tesol Inc
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Tesol Inc and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
