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- Tasks: Be the first point of contact for customers, ensuring smooth delivery processes.
- Company: Join Stobart, a leading logistics company with a winning culture.
- Benefits: Enjoy competitive salary, wellness support, and discounts on everyday purchases.
- Why this job: Make a real impact in customer service while developing your career in logistics.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
- Other info: Dynamic team environment with opportunities for personal growth and recognition.
The predicted salary is between 26000 - 30000 £ per year.
# Customer ControllerEmployer: StobartLocation: Warrington, Cheshire, North West, WA4 4TQSalary: £26,000Closing date: Jan 27, 2026View more categoriesView less categoriesJob RoleYou need to or to save a job.Send job**Company Description**Stobart(Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UKs best known brands across core consumer and retail sectors.At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you\’re valued, challenged, and inspired!**Job Description**We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site.As a Customer Controller youll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.Shift:Any 5 from 7 Days, between 07:00 and 18:00, 8 hours per shiftSalary:£26,585Key Duties of Customer Controller:To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as requiredEnsure all customer orders are accurately created on ESL in-house system for delivery as per customers requirementsLiaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirementsAction Driverline callsTo liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicableProactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.Requirement to learn and use Customer specific systemsEnsure all additional costs are captured and reported correctly within the agreed timeframeComplete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account ManagerEnsuring all consignments are rated accurately to our Commercial rate card and within agreed timescalesComplete a daily task list as confirmation all requirements are fulfilled before end of daySupport Customer Service team as a whole as and when required / askedKeep up to date with news items, vacancies and process updates as detailed on the ESL Intranet systemQualificationsGCSE grade C or above in Maths and EnglishEquivalent of 5 GCSE grade C or abovePrevious experience within a customer service environmentGood geographical or transport knowledge.Good numeracy and literacy level in order to carry out tasks efficiently and accuratelyGood knowledge of Microsoft systems; Excel and Outlook in particularAdditional InformationAs part of our drive to makeStobarta great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:Annual Leave -28days inclusive of Bank HolidaysPension -We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5%employee and 3%employer contributionWellness -Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a yearEye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glassesReward & Recognition We recognise that employees have gone the extra mile via referral bonus\’, special recognition and long service awards.Everyday discounts- via our benefit platform you will have access to 100\’s of retailer discounts for everyday savings! If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam! #J-18808-Ljbffr
Customer Controller employer: Tesol Inc
Contact Detail:
Tesol Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Controller
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stobart and the logistics industry. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've handled customer issues in the past. Highlight your problem-solving abilities and how you’ve gone the extra mile for customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Customer Controller
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Controller role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft systems, especially Excel and Outlook. If you've got good geographical or transport knowledge, let us know! We love candidates who can hit the ground running.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesol Inc
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you've handled challenging situations in the past. Stobart values great contract support, so think of examples where you went above and beyond for a customer.
✨Familiarise Yourself with Logistics
Since this role involves transport and logistics, it’s crucial to have a good understanding of these areas. Research common terms and processes in logistics to show that you're proactive and knowledgeable about the industry.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like late deliveries or customer complaints. Practise your responses to demonstrate your problem-solving skills and ability to work under pressure.
✨Show Enthusiasm for Team Culture
Stobart prides itself on a winning culture and teamwork. Be prepared to discuss how you can contribute to a positive team environment and share any experiences where you’ve successfully collaborated with others.
