At a Glance
- Tasks: Support Tesla customers with inquiries and create memorable experiences.
- Company: Join Tesla, a leader in sustainable energy and mobility.
- Benefits: Competitive pay, ongoing training, and a fun workplace.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Be part of a mission to accelerate the world's transition to sustainable energy.
- Qualifications: Customer support experience and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisor, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience. You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility.
Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.
What You’ll Do
- Support: You will support Tesla customers on a wide range of matters, resolving roadside, technical and service-related inquiries. We trust you to guide, educate, troubleshoot and contribute an excellent customer experience, every time.
- Coordinate: You collaborate with a wide network of Tesla colleagues and departments locally and globally. By partnering across teams, you aim to ensure consistency in our customer experience.
- Make a difference: We depend on you to create an experience where every Tesla customer feels valued, heard and informed.
- Develop: You will be a part of a brilliant team with the mind‑set to grow. Our Tesla Support Advisors face new challenges every day and we consistently push each other to learn and develop.
What You’ll Bring
- Customer‑centric above all: No matter what, you act with customer in mind. You have a clear background within customer support, and will contribute to the team’s ability to deliver an even better experience.
- An excellent communicator: You manage English fluently and always communicate clearly, concisely and respectfully. Additional languages are a plus.
- Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems.
- A skilled multi‑tasker: You prioritize efficiently, deliver on time and never lose sight of the big picture.
- A fast learner: We do not expect you to be a Tesla expert on day one and our dedicated training team will upskill you quickly. We do expect you to be eager to learn and thrive on new challenges.
- Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts.
- Safe to drive: We require you to hold a full valid driver’s license.
We Offer
- A dynamic and fast‑paced environment where inclusion, learning and collaboration are key to success.
- The chance to work with innovative technology, advanced tools and software.
- Ongoing training and development to help you grow your skills and career.
- A competitive compensation and benefits package.
- A safe, clean and fun workplace.
Tesla Support Advisor - London employer: Tesla
At Tesla, we pride ourselves on being an exceptional employer, offering our Support Advisors a dynamic and inclusive work environment in London where innovation and collaboration thrive. With ongoing training and development opportunities, employees are empowered to grow their skills while contributing to our mission of sustainable energy. Our competitive compensation package and commitment to creating a safe and enjoyable workplace make Tesla an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Tesla Support Advisor - London
✨Tip Number 1
Get to know Tesla's products inside out! Familiarise yourself with the latest tech and features so you can impress during interviews. Show us that you're not just a fan, but someone who can genuinely support customers with their queries.
✨Tip Number 2
Practice your communication skills! Since being a great communicator is key for this role, try role-playing customer scenarios with friends or family. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 3
Network like a pro! Connect with current Tesla employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing that job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re genuinely interested in joining the Tesla team and supporting our mission.
We think you need these skills to ace Tesla Support Advisor - London
Some tips for your application 🫡
Show Your Customer-Centric Side:Make sure to highlight your experience in customer support. We want to see how you put customers first and create memorable experiences. Share specific examples that demonstrate your commitment to excellent service!
Communicate Clearly:Since communication is key for us, ensure your application is clear and concise. Use straightforward language and avoid jargon. This will show us that you can communicate effectively, just like we expect you to do with our customers.
Be Digitally Savvy:Mention any tech skills or experience you have with digital tools. We love candidates who can adapt quickly to new systems, so if you've worked with similar technologies before, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Tesla
✨Know Your Tesla Stuff
Before the interview, brush up on Tesla's products and services. Familiarise yourself with their latest innovations and how they contribute to sustainable energy. This will show your genuine interest in the brand and help you answer questions confidently.
✨Customer-Centric Mindset
Prepare examples from your past experiences where you put the customer first. Think about times you resolved issues or went above and beyond for a customer. This aligns perfectly with what Tesla is looking for in a Support Advisor.
✨Communication is Key
Practice clear and concise communication. You might be asked to explain a technical concept or resolve a hypothetical customer issue during the interview. Make sure you can articulate your thoughts in a way that’s easy to understand.
✨Show Your Team Spirit
Be ready to discuss how you work within a team. Tesla values collaboration, so think of examples where you’ve successfully worked with others to achieve a common goal. Highlight your flexibility and willingness to adapt to different roles within a team.
