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For Companies At a Glance
- Tasks: Lead and develop a high-performing team while managing store operations and customer interactions.
- Company: Join Tesla, a leader in sustainable energy and innovative automotive solutions.
- Benefits: Enjoy competitive pay, growth opportunities, and a dynamic work environment.
- Why this job: Be part of a mission-driven company that values teamwork and personal development.
- Qualifications: Strong sales experience, coaching skills, and a passion for Tesla's mission required.
- Other info: Must have a valid UK driver's license held for 2+ years.
The predicted salary is between 36000 - 60000 £ per year.
What To Expect
As the Store Manager, you are a high-performing, energetic member of the leadership team in your market, reporting to the Regional Lead in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.
What You’ll Do
Business Performance & Health
- Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location.
- Display a hands-on approach by consistently coaching, training and developing Sales Advisors at your location.
- Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market.
- Analyze data and collaborate with Store leadership to track and manage progress.
- Maintain operational overview and translate business needs to actions on the floor.
- Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.
- Participate in all delivery related activities when and as needed.
- Champion change management in your store and local market.
- Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores.
- Demonstrate ability to seamlessly cover daily store management duties as needed.
Customer Experience & Brand Management
- Responsible for ensuring all employees provide a best in class customer experience for every customer.
- Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines.
- Partner with store leadership and operations team on any key events or demand generation activities as needed.
- Manage customer escalations quickly and effectively.
- Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission.
- Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem.
- Ensure facility maintenance and showroom presentation adhere to the brand standard.
- Control store expenses continually striving to reduce costs.
Employee Engagement & Development
- Observe, review and continuously provide feedback on employee performance.
- Coach and mentor staff, introduce best practices and enable inclusion and team culture.
- Provide robust feedback and input on the performance of Sales Advisors in your market to your Area Manager to ensure growth on the team.
- Support, implement and provide follow-up for all training.
- Assist with recruitment activities as needed.
- Ensure all employees adhere to Tesla policies and procedures.
- Escalate all people issues to store leadership in a timely and effective manner.
What You’ll Bring
- Strong sales performance and understanding of the business and products.
- Track record of coaching and mentoring sales or operational roles.
- In-depth knowledge of sales processes and ability to drive employees to exceed targets.
- Strong organizational skills.
- Unafraid to question and take lead.
- Ability to influence stakeholders and peers.
- Excellent communication skills in English and local language.
- Confident in learning and adapting to multiple technologies.
- Passionate about Tesla’s mission.
- Valid UK driver’s license which has been held for 2 or more years.
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Store Manager - Liverpool employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Liverpool
✨Tip Number 1
Show your passion for Tesla's mission during the interview. Be prepared to discuss how you can contribute to the company's goals and values, as this will resonate well with the hiring team.
✨Tip Number 2
Highlight your experience in coaching and mentoring. Prepare specific examples of how you've successfully developed team members in previous roles, as this is a key aspect of the Store Manager position.
✨Tip Number 3
Demonstrate your analytical skills by discussing how you've used data to drive sales performance in the past. Be ready to explain your approach to tracking progress and making improvements based on that data.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Share examples of how you've handled challenging customer situations and empowered your team to provide exceptional service, aligning with Tesla's commitment to customer experience.
We think you need these skills to ace Store Manager - Liverpool
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Store Manager position. Highlight key responsibilities and required skills, such as coaching, sales performance analysis, and customer experience management.
Tailor Your CV: Customize your CV to reflect your relevant experience in sales management, coaching, and operational excellence. Use specific examples that demonstrate your ability to lead a team and achieve targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Tesla's mission and your understanding of the automotive industry. Mention how your leadership style aligns with the company's values and how you can contribute to the team's success.
Highlight Your Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. For example, mention any sales targets you exceeded or successful training programs you implemented that improved team performance.
How to prepare for a job interview at Tesla
✨Show Your Leadership Skills
As a Store Manager, you'll be leading a team. Be prepared to share specific examples of how you've successfully coached and developed team members in the past. Highlight your hands-on approach and how you engage with your team on a daily basis.
✨Demonstrate Your Sales Acumen
Since strong sales performance is crucial for this role, come ready to discuss your understanding of sales processes. Share how you've driven sales in previous positions and any strategies you've implemented to exceed targets.
✨Emphasize Customer Experience
Customer experience is key at Tesla. Prepare to talk about how you've managed customer escalations and ensured a best-in-class experience. Provide examples of how you've empowered your team to handle challenging customer situations effectively.
✨Be Ready to Discuss Operational Improvements
The role requires a keen eye for operational details. Think of instances where you've identified areas for improvement in store operations and how you implemented changes. This will show your proactive approach to enhancing business performance.
