At a Glance
- Tasks: Lead and coach a dynamic team to achieve sales targets and enhance customer experience.
- Company: Join Tesla, a pioneering company in sustainable energy and innovation.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Other info: Exciting career development in a fast-paced, innovative environment.
- Why this job: Be part of a mission-driven team that transforms the automotive industry.
- Qualifications: Strong sales skills, coaching experience, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
What To Expect
As the Store Manager/Sales Leader, you are a high-performing, energetic member of the leadership team in your market, reporting to the Sales Leader, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.
What You'll Do
- Business Performance & Health
- Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location.
- Display a hands‑on approach by consistently coaching, training and developing Sales Advisors at your location.
- Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market.
- Analyze data and collaborate with Store leadership to track and manage progress.
- Maintain operational overview and translate business needs to actions on the floor.
- Constantly search for improvement. Provide a hands‑on perspective to challenge and give input to the Store manager on their strategic and staff‑related decisions.
- Participate in all delivery related activities when and as needed.
- Champion change management in your store and local market.
- Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow‑ups, and driving new orders and all other pre‑delivery activities to enable smooth deliveries and high CSAT scores.
- Demonstrate ability to seamlessly cover daily store management duties as needed.
- Customer Experience & Brand Management
- Responsible for ensuring all employees provide a best in class customer experience for every customer.
- Ensure all employees align with Tesla's Dress Code and Grooming Guidelines.
- Partner with store leadership and operations team on any key events or demand generation activities as needed.
- Manage customer escalations quickly and effectively.
- Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission.
- Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem.
- Ensure facility maintenance and showroom presentation adhere to the brand standard.
- Control store expenses continually striving to reduce costs.
- Employee Engagement & Development
- Observe, review and continuously provide feedback on employee performance.
- Coach and mentor staff, introduce best practices and enable inclusion and team culture.
- Provide robust feedback and input on the performance of Sales Advisors in your market to your Area Manager to ensure growth on the team.
- Support, implement and provide follow‑up for all training.
- Assist with recruitment activities as needed.
- Ensure all employees adhere to Tesla policies and procedures.
- Escalate all people issues to store leadership in a timely and effective manner.
What You'll Bring
- Strong sales performance and understanding of the business and products.
- Track record of coaching and mentoring sales or operational roles.
- In‑depth knowledge of sales processes and ability to drive employees to exceed targets.
- Strong organizational skills.
- Unafraid to question and take lead.
- Ability to influence stakeholders and peers.
- Excellent communication skills in English and local language.
- Confident in learning and adapting to multiple technologies.
- Passionate about Tesla’s mission.
- Valid UK driver's license which has been held for 2 or more years.
Store Leader & Team Coach — Westfield, White City employer: Tesla
At Tesla, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the vibrant Westfield, White City. Our culture fosters employee growth through continuous training and mentorship, ensuring that every team member is empowered to excel in their roles while contributing to our mission of sustainable energy. With a focus on collaboration and innovation, we provide unique opportunities for career advancement and a chance to be part of a forward-thinking company that values both performance and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Store Leader & Team Coach — Westfield, White City
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Tesla's mission and values. This will help you connect with the team and show that you're not just another candidate, but someone who genuinely aligns with their goals.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in coaching and mentoring. Think of specific examples where you've helped others excel, as this is key for a Store Leader role. We want to see your passion for developing people!
✨Tip Number 3
Show off your analytical skills! Be prepared to discuss how you've used data to drive performance in previous roles. Highlight any improvements you've made based on your analysis – it’s all about demonstrating your impact!
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful queries about the team dynamics or sales strategies. This shows your interest and helps you gauge if the role is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Leader & Team Coach — Westfield, White City
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and driving sales. Share specific examples of how you've motivated others in the past.
Tailor Your CV:Make sure your CV is tailored to the Store Leader & Team Coach position. Highlight your experience in coaching and mentoring, as well as any relevant sales achievements. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us your organisational skills right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Tesla
✨Know the Business Inside Out
Before your interview, make sure you understand Tesla's mission and values. Familiarise yourself with their products and services, as well as the specific goals for the Store Leader role. This will help you demonstrate your passion and alignment with the company's vision.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in previous roles. Highlight specific instances where your guidance led to improved performance or morale. This will show that you have the hands-on approach they’re looking for.
✨Be Data-Driven
Since the role involves analysing sales performance, come prepared with insights on how you've used data to drive improvements in past positions. Discuss any tools or methods you’ve employed to track progress and make informed decisions.
✨Demonstrate Customer-Centric Thinking
Think about how you can ensure a best-in-class customer experience. Prepare to discuss strategies you've implemented to handle customer escalations effectively and how you empower your team to make decisions that benefit the customer while supporting the brand.
