Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with vehicle servicing and provide updates through digital and face-to-face communication.
- Company: Join Tesla, a leader in sustainable energy and innovative automotive solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be a brand ambassador and create exceptional customer experiences while promoting sustainability.
- Qualifications: Experience in customer service, strong communication skills, and a passion for technology required.
- Other info: Must have a valid driver’s license and a safe driving record.
The predicted salary is between 30000 - 42000 £ per year.
What To Expect
At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.
What You\’ll Do
- Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
- Educate customers on Tesla products, the Tesla App, and answer any questions using customer-friendly language
- Maintain a tidy, presentable customer-facing area (customer lounge, service entrance), and organize the parking lot
- Manage the service fleet, perform damage audits, flag service requirements, and ensure cars are clean
- Facilitate test drives in service, supporting in generating additional sales and promoting new products
- Manage the arrival of unscheduled appointments and address any on-site issues to ensure smooth workshop operations
- Maintain a good understanding of Tesla’s products and service operations to perform basic diagnostics and accurately record repair orders into systems
- Partner closely with internal teams (e.g., technicians) to ensure efficient and seamless servicing of customers’ cars
- Perform additional responsibilities as assigned to meet business needs
What You\’ll Bring
- Relevant experience in a customer-facing role delivering excellent service, preferably in a technical or automotive environment
- Ability to thrive in a fast-paced, changing environment with multiple priorities while maintaining attention to detail
- Excellent communication skills and ability to build and maintain strong relationships with internal stakeholders and customers
- Ability to work well in a team and achieve common goals
- Strong problem-solving skills, initiative, and proactivity
- Digitally savvy with the ability to adopt and adapt quickly to new technology and systems
- Good knowledge of MS Office
- Effective communication skills in English, both written and spoken
- Valid driver’s license and a safe driving record
#J-18808-Ljbffr
Service Advisor - Glasgow employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Glasgow
✨Tip Number 1
Familiarise yourself with Tesla's products and services. Understanding the features and benefits of Tesla vehicles will not only help you answer customer queries effectively but also demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios with friends or family can help you become more comfortable and confident when engaging with customers face-to-face or through digital channels.
✨Tip Number 3
Showcase your organisational skills by preparing for potential challenges you might face in a fast-paced environment. Think about how you would manage multiple customer requests simultaneously and be ready to discuss your strategies during the interview.
✨Tip Number 4
Network with current or former Tesla employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Service Advisor - Glasgow
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Advisor position at Tesla. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in customer-facing roles, especially in technical or automotive environments. Use specific examples that demonstrate your ability to provide excellent service and manage multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Tesla and the automotive industry. Mention how your skills align with the role and provide examples of how you've successfully communicated with customers in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Advisor role.
How to prepare for a job interview at Tesla
✨Show Your Passion for Tesla
Make sure to express your enthusiasm for Tesla and its mission. Share why you believe in sustainable energy and how you can contribute to the brand's vision. This will demonstrate your alignment with the company's values.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service, especially in a technical or automotive setting. Highlight your ability to communicate effectively and build relationships with customers.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of situations where you had to think on your feet or resolve conflicts. Show how you can remain calm under pressure and find solutions quickly.
✨Familiarise Yourself with Tesla Products
Research Tesla's products and services thoroughly before the interview. Being knowledgeable about their offerings will allow you to answer questions confidently and show that you're proactive about understanding the brand.