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- Tasks: Join the Used Car Operations team to coordinate and track vehicle processes.
- Company: Be part of Tesla, a leader in innovation and sustainability.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Make an impact in a fast-paced role that supports Tesla's mission.
- Qualifications: Strong communication skills and ability to multitask in a team.
- Other info: Exciting career path with a focus on innovation and collaboration.
The predicted salary is between 30000 - 40000 £ per year.
Role based at CPO location (Manchester, Longbridge, Wolverhampton, Reading, Southampton) or London HQ. As the Operations Specialist Used Cars, you will be part of Used Car Operations team & work cross‑functionally with Sales, Service & Delivery teams to plan, coordinate, and track vehicle pre‑intake operations. The ideal candidate should possess a strong ‘can‑do’ attitude, ability to work on multiple business segments simultaneously and be motivated to innovate and strive for daily marginal gains. This role directly supports Tesla’s focus on the rapid growth of Certified Pre‑Owned Program & broader used car operations.
In this role, you will be liaising with teams at Certified Pre‑Owned sites, delivery hubs service teams, and be customer‑facing to private individuals and business accounts in terms of vehicle trade‑ins, inventory & TFS vehicle returns. This role will involve incoming vehicle analysis and pipeline management, accurate data processing & reporting. Additional duties will include supporting the wider Used Car Operations team in vehicle logistics, readiness & vehicle listing aspects.
The successful candidate will need to have exceptional attention to detail, excellent communication skills, and the ability to multitask effectively. They must also be able to work collaboratively with different teams and be comfortable in a fast‑paced environment. This role will play a critical part in the success of Tesla’s Used Car Operations.
What You’ll Do:- Captive (TFS) lease ends – arranging drop‑offs, remarketing cost calculations, excess mileage, intake documents.
- Operational flow assurance (with Order Ops EMEA and Finance Ops EMEA + NA).
- Trade‑in validation (HPI checks, Lienholder settlements, private plates) for UK & Ireland.
- Outbound customer communications, point of contact for delivery hubs, escalation handling.
- AMP acquisition completion from A to Z.
- Trade‑in annex completion validation for every single trade‑in.
- Point of contact for local service and delivery teams.
- Escalation management with CRES (e.g. undisclosed repairs).
- Wholesale Tesla de‑fleet management (service loaners, mobile service, internal cars, etc.).
- Administrative, automotive experience preferred.
- Ability to thrive in a team‑based environment and achieve common goals.
- Great problem‑solving skills, and strong ability to take initiative and be proactive.
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines.
- Positivity, enthusiasm, and a passion towards the mission of Tesla.
- Confident in learning and adapting to multiple technologies.
- Able to communicate, read, and write effectively in the English language on all levels.
- Have the required language skills if required by our local markets.
- Working knowledge of legacy/discontinued Tesla vehicle trims is a plus.
- Good knowledge of MS Office.
Operations Specialist, Used Cars employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist, Used Cars
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Tesla. A friendly chat can open doors and give you insider info on what it’s really like to work there.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Tesla’s Used Car Operations and be ready to discuss how your skills align with their goals. Show them you’re not just another candidate, but someone who’s genuinely excited about the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Specialist, Used Cars
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the automotive industry and Tesla's mission shine through. We want to see that 'can-do' attitude right from the start!
Tailor Your CV: Make sure your CV highlights relevant experience in operations or automotive roles. We love seeing how your skills align with the responsibilities of the Operations Specialist position.
Be Clear and Concise: In your cover letter, get straight to the point. We appreciate clear communication, so make sure you articulate your thoughts effectively without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application.
How to prepare for a job interview at Tesla
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Specialist role and its responsibilities. Familiarise yourself with Tesla's Certified Pre-Owned Program and how it fits into the broader used car operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Multitasking Skills
Since this role requires juggling multiple tasks, be prepared to discuss your experience with multitasking. Think of specific examples where you've successfully managed various priorities at once, especially in a fast-paced environment. This will demonstrate your ability to thrive under pressure.
✨Communicate Clearly and Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you've had to communicate complex information to different teams or customers, showcasing your ability to adapt your communication style.
✨Emphasise Your Problem-Solving Abilities
The interviewers will likely want to know how you handle challenges. Prepare to share examples of problems you've encountered in previous roles and how you approached solving them. Highlight your proactive attitude and any innovative solutions you've implemented, as this aligns perfectly with the 'can-do' mindset they're looking for.