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For Companies At a Glance
- Tasks: Guide customers through a seamless vehicle collection experience and provide expert product guidance.
- Company: Join Tesla, a leader in sustainable energy and innovation.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be the face of Tesla and make every customer’s journey memorable.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Dynamic team environment with flexible working hours.
The predicted salary is between 30000 - 42000 £ per year.
Tesla Manchester, England, United Kingdom
What To Expect
As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for guiding customers through a seamless and exceptional collection experience. You will manage key handovers, provide expert product guidance, and support site operations to uphold Tesla’s industry‑leading standards. Your role is critical in shaping the ownership journey by ensuring that every customer receives a smooth and memorable handover experience. You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one‑team mentality to achieve sales and delivery targets.
What You’ll Do
- Welcome customers and provide an exceptional handover experience.
- Conduct key handovers, ensuring all documentation is completed.
- Offer guidance on vehicle features and answer customer queries.
- Maintain high vehicle presentation standards at collection sites.
- Assist in moving vehicles to designated areas.
- Manage appointment flow to optimise efficiency and reduce wait times.
- Support Tesla Direct deliveries when required.
- Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience.
- Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla's values.
- Work flexibly to support sales and delivery needs.
- Accurately track and update customer details in internal systems.
- Share best practices across locations.
- Educate customers on Tesla’s ecosystem and available solutions.
- Execute administrative duties, including contract completion and finance.
- Manage additional duties as needed to support business requirements.
What You’ll Bring
- Excellent interpersonal skills with a passion for customer service.
- Strong knowledge of Tesla’s products and the ability to communicate clearly.
- Proactive mindset with strong problem‑solving abilities.
- Ability to multitask in a fast‑paced environment.
- Flexibility to work weekends and evenings.
- Passion for Tesla’s mission and customer experience.
- Full UK driving licence held for at least two years with no penalty points.
Seniority level: Entry level
Employment type: Full‑time
Customer Experience Specialist, Vehicle Handover (Full Time) - Manchester employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, Vehicle Handover (Full Time) - Manchester
✨Tip Number 1
Get to know Tesla's products inside out! Familiarise yourself with the features and benefits of each vehicle. This way, when you meet customers, you can confidently guide them through their handover experience and answer any questions they might have.
✨Tip Number 2
Practice your interpersonal skills! Role-play with friends or family to simulate customer interactions. The more comfortable you are in engaging with people, the better you'll be at providing that exceptional customer experience Tesla is known for.
✨Tip Number 3
Stay organised! Use tools or apps to manage your time and appointments effectively. This will help you optimise efficiency during handovers and reduce wait times for customers, making their experience even smoother.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Tesla team. We can't wait to see your application!
We think you need these skills to ace Customer Experience Specialist, Vehicle Handover (Full Time) - Manchester
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with customers and create memorable experiences, just like we do at Tesla!
Highlight Relevant Skills: Make sure to showcase your interpersonal skills and any experience you have with problem-solving. We’re looking for proactive individuals who can multitask in a fast-paced environment, so don’t hold back on sharing your strengths!
Tailor Your Application: Take the time to customise your application for the Customer Experience Specialist role. Mention specific aspects of Tesla’s mission and values that resonate with you, and explain how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get you started on your journey with Tesla. Don’t miss out on this opportunity!
How to prepare for a job interview at Tesla
✨Know Your Tesla Inside Out
Make sure you brush up on Tesla's products and features before the interview. Being able to confidently discuss the vehicles and their unique selling points will show your passion for the brand and your readiness to guide customers through their experience.
✨Show Off Your People Skills
As a Customer Experience Specialist, you'll be interacting with customers all day long. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone – this will highlight your interpersonal skills.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you handle challenges or unexpected situations. Think of specific instances where you had to think on your feet or resolve an issue quickly. This will showcase your proactive mindset and ability to multitask in a fast-paced environment.
✨Embrace the Team Spirit
Tesla values collaboration, so be prepared to talk about your experiences working in teams. Share examples of how you've cooperated with others to achieve a common goal, as this will reflect your one-team mentality and commitment to supporting sales and delivery targets.
