At a Glance
- Tasks: Provide top-tier support for Tesla's residential energy products and troubleshoot technical issues.
- Company: Join a leading innovator in sustainable energy solutions.
- Benefits: 12-month fixed-term contract with potential for extension, dynamic work environment.
- Other info: Opportunity to become a subject matter expert in cutting-edge energy technology.
- Why this job: Be part of a fast-paced team making a real impact in the energy industry.
- Qualifications: Bachelor's degree or 2+ years in a technician role; fluent in English and French.
The predicted salary is between 30000 - 40000 £ per year.
Please submit your CV in English in order to be considered for the role. This role is available in Manchester, Amsterdam, and Berlin. This is a 12-month fixed-term contract with the possibility of extension.
The Installer Support team serves as an escalation point for our network of channel partners who distribute, install and service residential Tesla energy products. We strive to empower our channel partners to provide the best end-customer experience possible, and we are an end point for determining next steps and solutions for many situations.
Installer Support Engineering Technicians offer real-time diagnostics and solutions for trained on-site technicians during installation and maintenance of Tesla’s residential solar, storage and home charging energy products. Strong candidates for this role will already have knowledge in the residential energy industry. Applicants should expect to become a subject matter expert (SME) with Tesla’s energy products with the ability to remotely access and troubleshoot equipment. This is an exciting, fast-paced and rewarding role, and a fantastic opportunity to dig deep into our innovative products while collaborating with some of the most talented people in the world!
What You'll Do
- Provide top-tier support for live on-site or off-site technical issues regarding residential energy products via phone, chat, email or other channels
- Follow best practices in case handling, follow-up, and documenting interactions and work performed with great detail
- Become highly knowledgeable in the technical operation and complexities of Tesla’s energy products
- Understand and troubleshoot proprietary power electronics systems and their supporting components
- Read and understand single-line diagrams as they pertain to PV and storage systems as well as load and meter component placement
- Review operational logs in proprietary and non-proprietary applications
- Identify trending issues, collect information and report findings to leadership and engineering teams
- Identify process and knowledge gaps and submit feedback that leads to better training and resources
- Become a subject matter expert (SME) in residential Tesla energy products
- Utilise software including Linux environments, SSH, and more for advanced troubleshooting
What You'll Bring
- Bachelor's degree in a technical or engineering field, or a minimum of 2+ years’ experience in a technician role
- Fluency in English and French is required for this role
- Ability to independently make decisions and solve problems with limited direction
- Outstanding written and verbal interpersonal communication skills
- Experience and understanding of customer service, technical support and engineering environments
- Ability to document interactions and steps clearly, accurately and with detail
- Ability to prioritize workflows effectively according to multiple criteria
- Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices and components
- Experience troubleshooting metering and communications issues involving many variables
- Understanding of commercial electrical metering, energy flow, power factor, and phase rotation
- Electrical engineering knowledge and/or experience is a plus
Associate Installer Support Engineer (French Speaking) - Fixed Term Contract in Manchester employer: Tesla
At Tesla, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As an Associate Installer Support Engineer in Manchester, you'll have the opportunity to grow your expertise in the residential energy sector while working alongside some of the brightest minds in the industry. With a focus on employee development and a commitment to providing top-tier support for our channel partners, this role not only promises meaningful work but also the chance to contribute to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Installer Support Engineer (French Speaking) - Fixed Term Contract in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your passion for Tesla’s energy products! Research the latest innovations and be ready to discuss how you can contribute to the team. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Associate Installer Support Engineer (French Speaking) - Fixed Term Contract in Manchester
Some tips for your application 🫡
Craft a Stellar CV:Make sure your CV is tailored to the role. Highlight your technical skills and experience in the residential energy industry, and don’t forget to mention your fluency in English and French. We want to see how you can bring value to our Installer Support team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with channel partners, it’s crucial to demonstrate your outstanding written communication skills. Use clear and concise language in your application to show us you can document interactions effectively.
Be Detail-Oriented:When filling out your application, pay attention to detail. We love candidates who can follow best practices in case handling and documentation. Make sure your application reflects your ability to provide thorough and accurate information.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and ensure it gets into the right hands. Plus, it shows you’re keen on joining our innovative team at StudySmarter!
How to prepare for a job interview at Tesla
✨Know Your Stuff
Make sure you brush up on your knowledge of Tesla’s energy products and the residential energy industry. Familiarise yourself with common technical issues and solutions, as well as the specifics of AC/DC power systems. This will help you answer questions confidently and demonstrate your expertise.
✨Practice Your French
Since fluency in French is a must for this role, don’t forget to practice your language skills! Prepare to discuss technical topics in French, as you may be asked to explain complex concepts or troubleshoot scenarios in both English and French during the interview.
✨Show Off Your Problem-Solving Skills
Be ready to share examples of how you've tackled technical challenges in the past. Think of specific situations where you had to make decisions independently or troubleshoot issues with limited direction. This will showcase your ability to think on your feet and handle pressure.
✨Communicate Clearly
Outstanding communication skills are key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical details. Remember, the interviewer will be looking for your ability to document interactions and steps accurately, so clarity is crucial!
