At a Glance
- Tasks: Coordinate and track vehicle operations while collaborating with various teams.
- Company: Join Tesla, a leader in innovation and sustainability.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting career prospects in a rapidly growing industry.
- Why this job: Be part of a fast-paced team driving the future of used car operations.
- Qualifications: Strong communication skills and ability to multitask in a team setting.
The predicted salary is between 30000 - 40000 £ per year.
Role based at CPO location (Manchester, Longbridge, Wolverhampton, Reading, Southampton) or London HQ. As the Operations Specialist Used Cars, you will be part of the Used Car Operations team and work cross‐functionally with Sales, Service and Delivery teams to plan, coordinate, and track vehicle pre‐intake operations. The ideal candidate should possess a strong 'can‐do' attitude, ability to work on multiple business segments simultaneously and be motivated to innovate and strive for daily marginal gains. This role directly supports Tesla's focus on the rapid growth of the Certified Pre‐Owned Program and broader used car operations.
In this role, you will be liaising with teams at Certified Pre‐Owned sites, delivery hubs service teams, and be customer‐facing to private individuals and business accounts in terms of vehicle trade‐ins, inventory and TFS vehicle returns. This role will involve incoming vehicle analysis and pipeline management, accurate data processing and reporting. Additional duties will include supporting the wider Used Car Operations team in vehicle logistics, readiness and vehicle listing aspects.
The successful candidate will need to have exceptional attention to detail, excellent communication skills, and the ability to multitask effectively. They must also be able to work collaboratively with different teams and be comfortable in a fast‐paced environment. This role will play a critical part in the success of Tesla's Used Car Operations.
What You'll Do
- Captive (TFS) lease ends – arranging drop‐offs, remarketing cost calculations, excess mileage, intake documents.
- Operational flow assurance (with Order Ops EMEA and Finance Ops EMEA + NA).
- Trade‐in validation (HPI checks, Lienholder settlements, private plates) for UK and Ireland.
- Outbound customer communications, point of contact for delivery hubs, escalation handling.
- AMP acquisition completion from A to Z.
- Trade‐in annex completion validation for every single trade‐in.
- Point of contact for local service and delivery teams.
- Escalation management with CRES (e.g. undisclosed repairs).
- Wholesale Tesla de‐fleet management (service loaners, mobile service, internal cars, etc.).
What You'll Bring
- Administrative, automotive experience preferred.
- Ability to thrive in a team‐based environment and achieve common goals.
- Great problem‐solving skills, and strong ability to take initiative and be proactive.
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines.
- Positivity, enthusiasm, and a passion towards the mission of Tesla.
- Confident in learning and adapting to multiple technologies.
- Able to communicate, read, and write effectively in the English language on all levels.
- Have the required language skills if required by our local markets.
- Working knowledge of legacy/discontinued Tesla vehicle trims is a plus.
- Good knowledge of MS Office.
Operations Specialist, Used Cars in London employer: Tesla
Tesla is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Operations Specialist role in Used Cars. With locations across Manchester, Longbridge, Wolverhampton, Reading, Southampton, and London HQ, employees benefit from a collaborative environment that encourages personal growth and development. The company prioritises employee well-being and offers unique opportunities to contribute to the rapid expansion of its Certified Pre-Owned Program, making it a rewarding place for those passionate about the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Specialist, Used Cars in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at Tesla or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations and teamwork. Think about your past experiences and how they align with the role of Operations Specialist. We want to hear your 'can-do' attitude shine through!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Tesla team.
We think you need these skills to ace Operations Specialist, Used Cars in London
Some tips for your application 🫡
Show Your Can-Do Attitude:When writing your application, let your positive mindset shine through! We love candidates who can demonstrate a strong 'can-do' attitude, so share examples of how you've tackled challenges in the past.
Tailor Your Application:Make sure to customise your application for the Operations Specialist role. Highlight your relevant experience in automotive operations and any skills that align with the job description. We want to see how you fit into our team!
Be Detail-Oriented:Attention to detail is key in this role, so ensure your application is free from typos and errors. We appreciate candidates who take the time to proofread their work and present it professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive—just what we like to see!
How to prepare for a job interview at Tesla
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Specialist role and its responsibilities. Familiarise yourself with Tesla's Certified Pre-Owned Program and how it fits into the broader used car operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Multitasking Skills
Since this role involves juggling multiple tasks, be prepared to discuss your experience with multitasking. Think of specific examples where you've successfully managed various priorities at once, especially in a fast-paced environment. This will demonstrate your ability to thrive under pressure.
✨Communicate Clearly and Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you've had to communicate complex information to different teams or customers, showcasing your ability to adapt your communication style.
✨Emphasise Your Problem-Solving Abilities
The role requires strong problem-solving skills, so come ready with examples of challenges you've faced in previous roles and how you overcame them. Highlight your proactive approach and any innovative solutions you've implemented, as this aligns perfectly with Tesla's focus on continuous improvement.
