At a Glance
- Tasks: Provide technical support for devices and troubleshoot issues to keep operations running smoothly.
- Company: Join Tesla, a leader in sustainable energy and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Office-based role with potential travel across EMEA.
- Why this job: Be part of a team making a real impact on the future of clean energy.
- Qualifications: Bachelor’s degree in computer science and experience in desktop support required.
The predicted salary is between 30000 - 40000 £ per year.
Tesla is leading the way in sustainable energy, designing, manufacturing, and servicing the world’s top solar technology, energy storage systems, and electric vehicles. We empower individuals to generate, store, and use clean energy sustainably. Tesla is committed to hiring and developing top talent globally. We foster an inclusive work environment where everyone, regardless of their background, can thrive. Our teams work across various disciplines to solve important challenges with creativity and passion, contributing to a more sustainable future.
Tesla is seeking an IT Deskside Support Technician to join our team in Hammersmith, London office. You will troubleshoot and resolve technical issues related to workstations, manage IT stock, and provide essential support to ensure smooth day‑to‑day operations. This is an on‑site role, and the employee will be required to work from the office full‑time.
What You’ll Do
- Provide daily technical support for laptops, software applications, VOIP phones, smartphones, tablets, printers, and other computer hardware.
- Troubleshoot hardware and software issues, ensuring timely resolution and minimal disruption to users.
- Maintain and manage IT stock, ensuring adequate supplies are available, tracking inventory levels, and keeping accurate records.
- Assist in organizing and prioritizing technical projects to meet deadlines.
- Be available for occasional weekend work, after‑hours support, and on‑call duties as needed.
- Travel to other locations in EMEA as necessary.
This role is office based, with no remote working options.
What You’ll Bring
- Bachelor’s degree in computer science or equivalent education/training.
- Several years of experience in desktop support, including at least 2 years in global or international organizations.
- Experience with ticketing systems for managing technical requests and issues.
- Proficiency in supporting mobile devices (iOS, Android), Microsoft Windows, MS Office, and Apple OS X.
- Experience with VOIP systems, network troubleshooting, and Active Directory.
- Excellent communication and customer service skills.
- Strong problem‑solving abilities and attention to detail.
- Ability to manage IT stock effectively, ensuring necessary equipment and supplies are readily available.
- Self‑motivated and capable of working independently with minimal supervision.
IT Deskside Support Technician, London employer: Tesla
Tesla is an exceptional employer, offering a dynamic and inclusive work environment in the heart of London. As an IT Deskside Support Technician, you will not only contribute to innovative solutions in sustainable energy but also benefit from extensive employee growth opportunities and a culture that values creativity and collaboration. With a commitment to developing top talent, Tesla ensures that every team member has the resources and support needed to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land IT Deskside Support Technician, London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tesla values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Tesla might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Tesla!
✨Direct Apply to Tesla
Let's not forget to apply directly through the Tesla website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Deskside Support Technician, London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tesla.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tesla. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tesla
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
