Inside Sales Advisor (London/Manchester)

The role of an Inside Sales Advisor is to educate, inspire and skillfully guide Tesla’s potential customers through the vehicle configuration and order process. Inside Sales Advisors have the incredible opportunity to advise Tesla clients nationwide, utilising their abilities in lead qualification to target specific talking points for Tesla vehicles to capture new sales opportunities and convert leads to test drive and/or sale.

We expect members of this team to become experts in our products and the direct-from-manufacturer sales model that has made Tesla an innovator in the automotive industry, while also developing the acumen needed to excel as a virtual sales representative. The Inside Sales team is at the epicentre of Tesla sales activity; you’ll work with your own customers but also support those already speaking with other teams across the country, closing your own sales but also those of your colleagues.

The ideal candidate will possess strong interpersonal and communication skills, demonstrating the ability to understand the needs of a new customer and explain how our products will enrich their daily lives. We’re looking for someone enthusiastic about our business and products who’s able to convey this passion over the telephone and online live chat, to build customer excitement through the sales journey, always representing our top-tier brand with the highest integrity.

What You'll Do

• Capture Opportunities: Pick up the phone to speak with our current and prospective customers on inbound calls. Also working with online live chat, email and 3rd party marketplaces such as Autotrader, Carwow, Leaseloco, etc, to capture new sales opportunities and qualify incoming enquiries.
• Follow‑up: Using the above to build an established pipeline of customers looking to purchase, maintaining contact cadence to ensure they are well informed and move along the sales journey to test drive or purchase.
• Inspire: Truly understand the Tesla brand and mission to inspire customers who will make well informed purchase decisions.
• Achieve Targets: Accomplish both personal and team weekly, monthly and quarterly targets in conjunction with the field Sales teams for wider business success.
• Plan: Maximize and leverage time spent on the phone, plan your day to adhere to activity metrics and implement call structure for opportunity qualification and objection handling.
• Feedback: You are the frontline speaking to customers all day; you must pass on recommendations based on direct experiences with potential clients.
• Participate: With company meetings and customer events nationwide with occasional travel opportunities within the UK.
• Master: Understand industry trends and best practices, including utilisation of new technology and web resources.

What You'll Bring

• Team Player: We want teammates with a proactive, never‑fail attitude in the face of adversity, ambiguous situations, or a lack of managerial oversight. You should have the ability to work autonomously and motivate yourself independently while also working with teammates for the greater good of the team and company.
• Relationship Management: Strong relationship management skills with customers and colleagues alike.
• Confidence: Ability to explain complex concepts around our vehicles and finance options (training will be provided).
• Exceeding Targets: Proven track record to meet or exceed targets and goals in the workplace.
• Strong Communicator: Positive, confident and energetic phone skills, excellent listening skills and strong writing skills.
• Flexibility: Able to work a shift pattern that includes mornings, evenings and weekends.
• Previous contact centre experience would be desirable but not essential.
• Proficient with standard productivity tools (email, voicemail, MS Office, internet navigation, CRM applications).
• Working 5 days per week in our Manchester (Etihad) or London (Hammersmith) HQ Locations.
• Valid Driver’s License for 2 years and over.
• Right to work in the UK.