At a Glance
- Tasks: Engage with customers, capture leads, and guide them through a seamless sales journey.
- Company: Join Tesla, a leader in sustainable energy and innovation.
- Benefits: Part-time hours, flexible schedule, and a chance to work with cutting-edge technology.
- Why this job: Be the face of Tesla and help accelerate the world's transition to sustainable energy.
- Qualifications: Excellent interpersonal skills and a passion for customer service.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy.
You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You’ll Do
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.
What You’ll Bring
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge or willingness to learn Tesla's products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Previous experience providing excellent customer service.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work on weekends and evenings as required.
- Driving license valid in the UK for 2+ years.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
Customer Experience Specialist, Sales - Westfield, Stratford, London (Part Time) employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, Sales - Westfield, Stratford, London (Part Time)
✨Tip Number 1
Get to know Tesla's products inside out! The more you understand about the vehicles and energy solutions, the better you'll engage with customers. This knowledge will help you answer questions confidently and build trust.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to improve your ability to connect with potential customers. Remember, it's all about creating a memorable experience that makes them want to come back.
✨Tip Number 3
Be proactive in capturing leads! When you're out there engaging with customers, make sure to have a strategy for collecting their information. Use tools like CRM systems to keep everything organised and up-to-date.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Tesla team and contributing to our mission of sustainable energy.
We think you need these skills to ace Customer Experience Specialist, Sales - Westfield, Stratford, London (Part Time)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Tesla's mission shine through. We want to see that you're genuinely excited about sustainable energy and how you can contribute to our goals.
Tailor Your Experience: Make sure to highlight any previous customer service roles or experiences that relate to engaging with customers. We love seeing how your skills align with the Customer Experience Specialist role, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what makes you a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tesla
✨Know Your Tesla Stuff
Make sure you brush up on Tesla's products and mission. Understand the features of their vehicles, solar panels, and energy storage solutions. This knowledge will help you engage with customers confidently and answer their questions effectively.
✨Show Off Your People Skills
As a Customer Experience Specialist, your ability to connect with people is key. Practice your interpersonal skills by engaging in conversations with friends or family. Think about how you can build rapport quickly and make customers feel valued during your interview.
✨Demonstrate Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple priorities. Highlight how you kept things organised, especially in fast-paced environments. This will show that you're ready to handle the dynamic nature of the role.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess your customer engagement skills. Prepare by thinking through how you would approach a potential customer, capture leads, and guide them through the sales journey. Practising these scenarios can really boost your confidence.
