Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support IT systems at Tesla locations and troubleshoot tech issues.
- Company: Join Tesla, a leader in innovation and sustainability.
- Benefits: Competitive pay, travel opportunities, and a dynamic work environment.
- Why this job: Be part of a fast-paced team making a real impact in tech support.
- Qualifications: Degree in IT or related field and 3 years of support experience.
- Other info: Exciting career growth and the chance to work with cutting-edge technology.
The predicted salary is between 30000 - 40000 £ per year.
The IT Field Services Support Technician – IT Operations ensures smooth and consistent sustaining of IT systems and operations of Tesla field-based sales, service centers, offices, or collision centers. This role requires a highly motivated self-starter with previous IT field services experience in a retail environment. This position requires someone with strong technical knowledge at both the network and desktop support levels. A successful candidate will seamlessly blend their technical experience, teamwork, and exceptional interpersonal communication skills to successfully complete multiple projects and initiatives simultaneously.
What You'll Do
- Provide Tier 2 maintenance and support of IT infrastructure at Tesla retail sites.
- Troubleshoot IT problem tickets until resolved or escalated to a tier 3 support team.
- Proactively ensure the highest levels of systems and infrastructure availability in Tesla Centers.
- Participate in monitoring remote systems, networks, telephony, and operational support systems.
- Work with outside vendors to troubleshoot network outages or perform test and turn-up of ISP circuits.
- Ability to effectively manage, maintain and coordinate multiple critical and high-visibility projects simultaneously.
- Develop and maintain relationships with vendors and contractors.
- Understand project requirements and develop project plans to deliver on time through collaboration with different teams within Tesla.
What You'll Bring
- Bachelor's Degree in Computer Science, Networking, Information Systems, or a related field or equivalent experience.
- Minimum of three years' experience working on a desktop, infrastructure or network support team.
- Experience in building remote retail, service, manufacturing, or business office sites as part of an overall larger enterprise organization.
- Ability to travel quickly and frequently (20%) as needed.
- Knowledge of backend Microsoft environments (Active Directory, Intune, SCCM, etc.) to support configuration, management, and troubleshooting.
- Ability to assess and prioritize issues and effectively communicate corrective plans to stakeholders directly or via presentation.
- Experience with the following: SCCM, MDM, AVAYA, Juniper, Cisco Meraki, Aruba, Adobe Air, LogMeIn, IR Touchscreens, PowerShell is a plus.
- Ability to work effectively in a fast-growing team environment.
- PowerShell or Python experience is a plus.
- Certifications such as JNCIA, MCSE, or CCNA are a plus.
IT Field Service Support Technician, IT Support employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Support Technician, IT Support
✨Tip Number 1
Network with people in the industry! Reach out to current or former Tesla employees on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral.
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. We recommend simulating real-world scenarios you might face as an IT Field Service Support Technician. Practice makes perfect!
✨Tip Number 3
Show off your soft skills! During interviews, highlight your teamwork and communication abilities. Remember, it’s not just about the tech; it’s about how we work together to solve problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Tesla team.
We think you need these skills to ace IT Field Service Support Technician, IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Field Service Support Technician role. Highlight your technical knowledge, especially in network and desktop support, and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed multiple projects or resolved IT issues in a retail environment.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your experience with tools like SCCM, Active Directory, and any programming languages you know, like PowerShell or Python. We love seeing those skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tesla
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around backend Microsoft environments like Active Directory and SCCM. Be ready to discuss your hands-on experience with troubleshooting and supporting IT infrastructure, as this will be key in demonstrating your fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT problems in the past. Think about specific tickets you've resolved or network outages you've managed. This will help you illustrate your ability to assess and prioritise issues effectively during the interview.
✨Emphasise Teamwork and Communication
Since this role involves collaboration with various teams and vendors, be ready to talk about your interpersonal skills. Share experiences where you've successfully worked with others to complete projects or resolve issues, highlighting your ability to communicate corrective plans clearly.
✨Be Ready to Discuss Project Management
Given the need to manage multiple critical projects, prepare to discuss your project management experience. Talk about how you've developed project plans and coordinated with different teams to deliver results on time, showcasing your organisational skills and ability to handle high-visibility tasks.