At a Glance
- Tasks: Deliver top-notch service and support to customers while managing various administrative tasks.
- Company: Join Tesla, a leader in sustainable energy and innovative technology.
- Benefits: Enjoy competitive pay, ongoing training, and a fun, safe workplace.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be a brand ambassador and help accelerate the transition to sustainable energy.
- Qualifications: Strong communication skills, customer service experience, and a valid driver’s license required.
The predicted salary is between 30000 - 40000 € per year.
At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy. We are seeking an energetic, friendly, and ambitious professional to handle multiple administrative and customer service-related responsibilities. The Service Advisor role is to provide a positive experience by managing certain back of house processes which in effect creates a more seamless customer journey.
What We Offer
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with innovative technology, advanced tools and software
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean and fun workplace
What You'll Do
- Providing effective and courteous service to all visitors, existing customers, and employees
- Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests
- Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times
- Creation of purchase orders to ensure timely progression of 3rd party repairs
- Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues
- Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience
- Provide workshop support on loan vehicle administration relating to customer appointments
- Working collaboratively with Front of House, manage the parking arrangements on site
- Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns
- Audits of Loan Vehicles Account Receivables for site specific vehicles and chasing any outstanding balances
- Supporting customers with queries, bookings and education on vehicle use when required
- Provide an all-round excellent experience to our customers on a day-to-day basis
What You'll Bring
- Excellent written and oral communications skills in English
- Exceptional Customer Service and soft skills
- Ability to effectively prioritise and multi-task
- Creative mindset that thinks outside the box and can invent new solutions to problems
- Flexible schedule and shift working
- Attention to detail and accuracy
- Ability to work well under pressure and with a diverse range of personalities
- Establish and maintain positive, cooperative, and working relationships
- Excellent skills with Microsoft Office packages
- Full valid driver’s license for 2 or more years
Service Advisor- Guildford employer: Tesla
At Tesla, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters collaboration and continuous learning. As a Service Advisor in Guildford, you'll enjoy the opportunity to work with cutting-edge technology while receiving ongoing training to enhance your skills and career growth. Our competitive compensation package, combined with a safe and enjoyable workplace, makes Tesla a rewarding place to contribute to our mission of sustainable energy.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor- Guildford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesla's social media and website to understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Service Advisor role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Be proactive! If you have any questions about the role or the company, don’t hesitate to ask during your interview. This shows that you're engaged and eager to learn more about how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles that might suit your skills and interests. Let’s get you on board!
We think you need these skills to ace Service Advisor- Guildford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of energy and friendliness into your words. Remember, we’re looking for someone who can connect with our customers just as much as they can handle the admin side.
Tailor Your Application:Make sure to tailor your application to the Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your unique background can contribute to our mission at Tesla!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get that application in!
How to prepare for a job interview at Tesla
✨Know the Company Inside Out
Before your interview, make sure you research Tesla thoroughly. Understand their mission, values, and the role of a Service Advisor. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to handle multiple priorities and how you’ve managed stressful situations while keeping a positive attitude.
✨Demonstrate Your Organisational Skills
The role requires juggling various tasks simultaneously. Be ready to discuss how you prioritise your workload and manage deadlines. You could even share a specific instance where your organisational skills made a significant difference in your previous job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you. Consider asking about the team dynamics or what success looks like for a Service Advisor at Tesla.
