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- Tasks: Guide customers through a seamless vehicle collection experience and provide expert product guidance.
- Company: Join Tesla, a leader in sustainable energy and innovation.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be the face of Tesla and make every customer’s journey memorable.
- Qualifications: Passion for customer service and knowledge of Tesla products required.
- Other info: Flexible hours with a dynamic team focused on excellence.
The predicted salary is between 30000 - 42000 £ per year.
Customer Experience Specialist, Vehicle Handover (Full Time) – Bluewater
Tesla Greenhithe, England, United Kingdom
5 days ago Be among the first 25 applicants
What To Expect As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for guiding customers through a seamless and exceptional collection experience. You will manage key handovers, provide expert product guidance, and support site operations to uphold Tesla’s industry-leading standards. Your role is critical in shaping the ownership journey by ensuring that every customer receives a smooth and memorable handover experience. You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You\’ll Do
- Welcome customers and provide an exceptional handover experience.
- Conduct key handovers, ensuring all documentation is completed.
- Offer guidance on vehicle features and answer customer queries.
- Maintain high vehicle presentation standards at collection sites.
- Assist in moving vehicles to designated areas.
- Manage appointment flow to optimise efficiency and reduce wait times.
- Support Tesla Direct deliveries when required.
- Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience.
- Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla\’s values.
General Duties
- Work flexibly to support sales and delivery needs.
- Accurately track and update customer details in internal systems.
- Share best practices across locations.
- Educate customers on Tesla’s ecosystem and available solutions.
- Execute administrative duties, including contract completion and finance.
- Manage additional duties as needed to support business requirements.
What You\’ll Bring
- Excellent interpersonal skills with a passion for customer service.
- Strong knowledge of Tesla’s products and the ability to communicate clearly.
- Proactive mindset with strong problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Flexibility to work weekends and evenings.
- Passion for Tesla’s mission and customer experience.
- Full UK driving licence held for at least two years with no penalty points.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities
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Customer Experience Specialist, Vehicle Handover (Full Time) - Bluewater employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, Vehicle Handover (Full Time) - Bluewater
✨Tip Number 1
Get to know Tesla's mission and values inside out. When you walk into that interview, let your passion for sustainable energy shine through. We want to see how you can embody our brand and make a real impact on the customer experience.
✨Tip Number 2
Practice your interpersonal skills! Role-play with friends or family to simulate customer interactions. We need to see that you can handle questions and provide guidance like a pro, so show us your friendly side!
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past where you’ve turned a challenging situation into a positive outcome. We love candidates who can think on their feet and keep the customer experience top-notch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Tesla team and contributing to an exceptional customer journey.
We think you need these skills to ace Customer Experience Specialist, Vehicle Handover (Full Time) - Bluewater
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with customers and create memorable experiences, so share any relevant stories or examples that highlight your skills.
Know Your Tesla Products: Make sure to demonstrate your knowledge of Tesla’s products in your application. We’re looking for someone who can communicate clearly about our vehicles and their features, so don’t hesitate to mention any personal experiences or insights you have.
Highlight Your Flexibility: Since the role requires working weekends and evenings, it’s important to showcase your flexibility in your application. Let us know how you’ve adapted to changing schedules in the past and how you can support our team’s needs.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets into the right hands. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Tesla
✨Know Your Tesla Inside Out
Make sure you brush up on Tesla's products and services. Familiarise yourself with the features of the vehicles and the overall mission of the company. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your passion for creating memorable experiences, which is key for this role.
✨Practice Your Problem-Solving Skills
Since the role requires a proactive mindset and strong problem-solving abilities, consider potential scenarios you might face during a vehicle handover. Practise articulating how you would handle these situations effectively, showcasing your ability to think on your feet.
✨Emphasise Teamwork and Flexibility
As you'll be working closely with other team members, highlight your ability to collaborate and adapt. Share instances where you worked as part of a team to achieve a common goal, and express your willingness to support sales and delivery needs, even if it means working weekends or evenings.
