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For Companies At a Glance
- Tasks: Engage with customers, capture leads, and guide them through a seamless sales journey.
- Company: Join Tesla, a leader in sustainable energy and innovation.
- Benefits: Flexible hours, competitive pay, and a chance to work with cutting-edge technology.
- Why this job: Be the face of Tesla and help accelerate the world's transition to sustainable energy.
- Qualifications: Strong interpersonal skills and a passion for customer service.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Customer Experience Specialist, Sales – Wandsworth (Part Time & Full Time)
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.
You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You\’ll Do
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla\’s values.
What You\’ll Bring
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge of Tesla\’s products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Proven track record of delivering excellent customer experiences.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work on weekends and evenings as required.
- A passion for Tesla\’s mission to accelerate the world\’s transition to sustainable energy.
Tesla is an equal employment opportunity employer and is committed to a diverse and inclusive workplace.
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Customer Experience Specialist, Sales - Wandsworth (Part Time & Full Time) employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, Sales - Wandsworth (Part Time & Full Time)
✨Tip Number 1
Get to know Tesla's products inside out! When you understand the ins and outs of what you're selling, you'll be able to engage with customers more effectively and answer their questions confidently.
✨Tip Number 2
Practice your people skills! The role is all about building rapport, so try role-playing with friends or family to get comfortable with engaging potential customers and handling objections.
✨Tip Number 3
Stay organised! Use a simple system to keep track of leads and customer interactions. This will help you manage your time better and ensure no potential sale slips through the cracks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Tesla team and contributing to our mission.
We think you need these skills to ace Customer Experience Specialist, Sales - Wandsworth (Part Time & Full Time)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Tesla's mission shine through. We want to see that you're genuinely excited about accelerating the world’s transition to sustainable energy and how you can contribute to that goal.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and sales. We’re looking for specific examples of how you've engaged with customers and driven sales growth, so don’t hold back on those success stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesla
✨Know Your Tesla Stuff
Before the interview, make sure you brush up on Tesla's products and mission. Understand the features of their vehicles, solar panels, and energy storage solutions. This knowledge will help you answer questions confidently and show your passion for the brand.
✨Show Off Your People Skills
As a Customer Experience Specialist, you'll need to engage with customers effectively. Prepare examples from your past experiences where you've built rapport or resolved customer issues. This will demonstrate your interpersonal skills and ability to create meaningful connections.
✨Practice Your Sales Pitch
Since the role involves guiding customers through the sales journey, practice how you would present Tesla's value proposition. Think about how to communicate the benefits of test drives and other offerings in a clear and engaging way.
✨Be Organised and Ready to Adapt
In a fast-paced environment, being organised is key. Bring a notepad or device to take notes during the interview, and be prepared to discuss how you manage multiple priorities. Show that you're flexible and can adapt to changing situations, especially when it comes to working hours.
