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For Companies At a Glance
- Tasks: Engage with customers, capture leads, and guide them through the sales journey.
- Company: Join Tesla, a leader in sustainable energy and innovative technology.
- Benefits: Enjoy flexible hours, a dynamic team environment, and opportunities for growth.
- Why this job: Be part of a mission-driven company that values customer connections and sustainability.
- Qualifications: Excellent interpersonal skills, knowledge of Tesla products, and a full UK driving licence required.
- Other info: Part-time role with weekend and evening flexibility.
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy.
You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You'll Do
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems.
- Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.
What You'll Bring
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Proven track record of delivering excellent customer experiences.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work on weekends and evenings as required.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
- Full UK driving licence held for 2 years and over.
Customer Experience Specialist, Sales (Part-Time) - Birmingham employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, Sales (Part-Time) - Birmingham
✨Tip Number 1
Familiarise yourself with Tesla's products and services. Understanding the features and benefits of their vehicles, solar panels, and energy storage solutions will help you engage customers effectively and answer their questions confidently.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in role-play scenarios. This will help you build rapport and improve your ability to communicate information clearly and persuasively, which is crucial for a Customer Experience Specialist.
✨Tip Number 3
Stay updated on Tesla's latest news and developments. Being knowledgeable about the company's mission and recent innovations will not only impress potential employers but also allow you to connect with customers on a deeper level.
✨Tip Number 4
Network with current or former Tesla employees through platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
We think you need these skills to ace Customer Experience Specialist, Sales (Part-Time) - Birmingham
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Experience Specialist at Tesla. Familiarise yourself with their products and the importance of customer engagement in driving sales.
Tailor Your CV: Highlight relevant experience in customer service and sales. Emphasise your interpersonal skills and any previous roles where you've successfully engaged with customers or generated leads.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Tesla's mission and how your skills align with the role. Mention specific examples of how you've provided excellent customer experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tesla
✨Know Your Tesla Products
Familiarise yourself with Tesla's range of products, including vehicles, solar panels, and energy storage solutions. Being able to discuss these confidently will show your passion for the brand and help you engage effectively with potential customers.
✨Demonstrate Your Interpersonal Skills
Prepare to showcase your ability to build rapport with customers. Think of examples from your past experiences where you've successfully engaged with clients or resolved their concerns, as this will highlight your suitability for the role.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple priorities in a fast-paced environment. Share specific strategies or tools you use to stay organised, as this is crucial for maintaining accurate lead data and customer profiles.
✨Emphasise Team Collaboration
Since the role requires working closely with sales teams and other departments, prepare to talk about your experience in collaborative environments. Highlight instances where teamwork led to successful outcomes, demonstrating your one-team mentality.
