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For Companies At a Glance
- Tasks: Engage with customers, capture leads, and guide them through the sales journey.
- Company: Join Tesla, a leader in sustainable energy and innovation.
- Benefits: Enjoy flexible hours, a dynamic work environment, and the chance to make an impact.
- Why this job: Be part of a mission-driven team that values customer connections and sustainability.
- Qualifications: Excellent interpersonal skills and a passion for customer service are essential.
- Other info: Part-time role with 20 hours per week, immediate start in Milton Keynes.
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. You will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by Tesla's mission to accelerate the world’s transition to sustainable energy. You will work closely and flexibly with a larger sales and delivery team, demonstrating a one-team mentality to achieve sales and delivery targets.
What You'll Do
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems.
- Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers by understanding their requirements, presenting Tesla's vehicles, and effectively communicating the value proposition to drive conversion.
- Collaborate with sales teams and other relevant departments to align strategies, share insights, and contribute to the overall improvement of lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that reflects Tesla's values.
What You'll Bring
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge or willingness to learn Tesla's products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Previous experience providing excellent customer service.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work on weekends and evenings as required.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
Customer Experience Specialist, Sales - Milton Keynes (Part Time) employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, Sales - Milton Keynes (Part Time)
✨Tip Number 1
Familiarise yourself with Tesla's products and services. Understanding the features and benefits of Tesla vehicles, solar panels, and energy storage solutions will help you engage customers effectively and answer their questions confidently.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in a sales context. Role-playing different customer scenarios can help you build rapport and improve your ability to handle objections, which is crucial for this role.
✨Tip Number 3
Network with current or former Tesla employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Stay updated on Tesla's latest news and developments. Being knowledgeable about recent product launches or company initiatives will demonstrate your passion for the brand and commitment to its mission during your interactions with the hiring team.
We think you need these skills to ace Customer Experience Specialist, Sales - Milton Keynes (Part Time)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Experience Specialist position at Tesla. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in customer service and sales in your CV. Use specific examples that demonstrate your ability to engage with customers and drive sales, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for Tesla's mission and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly your interpersonal skills and ability to manage leads.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Tesla
✨Know Tesla's Mission
Familiarise yourself with Tesla's mission to accelerate the world’s transition to sustainable energy. Be prepared to discuss how your personal values align with this mission and how you can contribute to it as a Customer Experience Specialist.
✨Showcase Your Interpersonal Skills
Since the role requires excellent interpersonal skills, think of examples from your past experiences where you've successfully built rapport with customers. Be ready to share these stories during the interview to demonstrate your ability to engage effectively.
✨Understand the Products
Make sure you have a solid understanding of Tesla's products, including vehicles, solar panels, and energy storage solutions. This knowledge will help you answer questions confidently and show your enthusiasm for the brand.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your customer service skills. Think about how you would handle various situations, such as dealing with difficult customers or capturing leads at events, and be ready to articulate your thought process.
