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For Companies At a Glance
- Tasks: Engage customers, capture leads, and guide them through the sales journey.
- Company: Join Tesla, a leader in sustainable energy and innovative technology.
- Benefits: Enjoy flexible hours, a dynamic work environment, and the chance to make an impact.
- Why this job: Be the face of Tesla, connect with people, and promote a greener future.
- Qualifications: Great communication skills, customer service experience, and a passion for sustainability required.
- Other info: Part-time role available across multiple London locations.
Customer Experience Specialist, Sales – London (Part Time)
Join to apply for the Customer Experience Specialist, Sales – London (Part Time) role at Tesla
Job Overview
Multiple locations in London: Westfield, Park Royal, Tottenham, and Heathrow.
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, engaging potential customers, capturing leads, and guiding them through a seamless sales journey. Your role is vital in creating meaningful connections and driving sales growth through effective lead generation strategies.
You will work closely with the sales and delivery team, cooperating frequently to achieve targets, and embody Tesla\’s mission to accelerate the world\’s transition to sustainable energy.
Key Responsibilities
- Proactively engage with customers at stores or events to identify potential leads and create a pipeline through active interaction and data capture.
- Provide exceptional customer service by understanding needs, answering questions, handling objections, and promoting test drives.
- Execute lead capture strategies during events to maximize engagement and conversions.
- Manage and organize lead data accurately in CRM systems, updating customer profiles with relevant information.
- Build value for customers by understanding their requirements, presenting Tesla vehicles, and communicating our value proposition.
- Collaborate with sales and other departments to share insights and improve processes.
- Maintain a positive, professional attitude, reflecting Tesla\’s values to ensure an excellent customer experience.
Qualifications
- Excellent interpersonal skills with the ability to build rapport.
- Strong knowledge of Tesla products, including vehicles, solar panels, and energy storage solutions.
- Effective communication skills to explain information clearly.
- Proven experience in delivering excellent customer experiences.
- Strong organizational skills to manage multiple priorities.
- Flexibility to work weekends and evenings as required.
- Passion for Tesla\’s mission to promote sustainable energy.
- Full UK driving license held for at least 2 years.
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Motor Vehicle Manufacturing, Renewable Energy, Semiconductor Manufacturing, Utilities
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Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, Sales - London (Part Time)
✨Tip Number 1
Familiarise yourself with Tesla's products and mission. Understanding the features of Tesla vehicles, solar panels, and energy storage solutions will help you engage customers effectively and demonstrate your passion for sustainable energy.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in a sales context. Role-playing different customer scenarios can help you build confidence in handling objections and answering questions, which is crucial for this role.
✨Tip Number 3
Network with current or former Tesla employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Stay updated on Tesla's latest news and developments. Being knowledgeable about recent product launches or company initiatives will not only impress your interviewers but also show your genuine interest in the brand.
We think you need these skills to ace Customer Experience Specialist, Sales - London (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Customer Experience Specialist position. Tailor your application to highlight how your skills and experiences align with Tesla's expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided exceptional customer service or engaged with customers directly. Use specific examples to demonstrate your ability to build rapport and manage customer interactions effectively.
Show Your Passion: Express your enthusiasm for Tesla's mission to promote sustainable energy in your application. Share any personal experiences or knowledge about Tesla products that showcase your genuine interest in the brand and its values.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Tesla
✨Know Your Tesla Products
Familiarise yourself with Tesla's range of products, including vehicles, solar panels, and energy storage solutions. Being able to discuss these confidently will show your passion for the brand and help you connect with potential customers.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight how you handled objections and turned challenges into positive outcomes, as this role heavily relies on creating meaningful connections with customers.
✨Showcase Your Interpersonal Skills
Practice building rapport in a conversational manner. The interviewers will be looking for your ability to engage with others, so be friendly, approachable, and ready to share how you can create a positive experience for customers.
✨Be Ready to Discuss Lead Generation Strategies
Think about effective lead capture strategies you've used or would implement in this role. Be prepared to discuss how you would engage customers at events and convert interactions into leads, as this is a key responsibility of the position.
