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For Companies At a Glance
- Tasks: Engage with customers, capture leads, and guide them through the sales journey.
- Company: Join Tesla, a leader in sustainable energy and innovative technology.
- Benefits: Flexible part-time hours, dynamic team environment, and opportunities for growth.
- Why this job: Be the face of Tesla, create meaningful connections, and drive sales while promoting sustainability.
- Qualifications: Excellent interpersonal skills, knowledge of Tesla products, and a passion for sustainable energy.
- Other info: Positions available at multiple London locations including Westfield and Heathrow.
What To Expect
MULTIPLE LONDON LOCATIONS: Westfield, Park Royal, Tottenham and Heathrow.
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.
You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You\’ll Do
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla\’s values.
What You\’ll Bring
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge of Tesla\’s products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Proven track record of delivering excellent customer experiences.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work on weekends and evenings as required.
- A passion for Tesla\’s mission to accelerate the world\’s transition to sustainable energy.
- Full UK driving licence held for 2 years and over.
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Customer Experience Specialist, Sales - London (Part Time) employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, Sales - London (Part Time)
✨Tip Number 1
Familiarize yourself with Tesla's product range, including vehicles, solar panels, and energy storage solutions. This knowledge will help you engage customers effectively and answer their questions confidently.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in a sales-like scenario. This will help you build rapport and improve your ability to connect with potential customers.
✨Tip Number 3
Stay updated on Tesla's latest news and developments. Being informed about the company's mission and innovations will allow you to communicate the value proposition more effectively to customers.
✨Tip Number 4
Demonstrate your flexibility and willingness to work during weekends and evenings. Highlighting this in conversations can show your commitment to the role and the team.
We think you need these skills to ace Customer Experience Specialist, Sales - London (Part Time)
Some tips for your application 🫡
Understand Tesla's Mission: Before applying, familiarize yourself with Tesla's mission to accelerate the world's transition to sustainable energy. This understanding will help you convey your passion for the brand in your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service or sales experience. Use specific examples that demonstrate your ability to engage with customers and drive sales.
Showcase Interpersonal Skills: Since excellent interpersonal skills are crucial for this role, make sure to highlight instances where you've successfully built rapport with customers. This could be through teamwork, customer interactions, or events.
Tailor Your Application: Customize your application materials to reflect the specific requirements of the Customer Experience Specialist position. Mention your knowledge of Tesla's products and how you can contribute to the sales team.
How to prepare for a job interview at Tesla
✨Know Tesla's Mission
Make sure you understand Tesla's mission to accelerate the world's transition to sustainable energy. Be prepared to discuss how your personal values align with this mission and how you can contribute to it as a Customer Experience Specialist.
✨Showcase Your Interpersonal Skills
Since this role requires excellent interpersonal skills, think of examples from your past experiences where you've successfully built rapport with customers. Be ready to share these stories during the interview to demonstrate your ability to engage effectively.
✨Familiarize Yourself with Tesla Products
Have a strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions. This will not only help you answer questions confidently but also show your genuine interest in the brand and its offerings.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think about how you would handle various customer interactions, objections, and lead capture strategies to showcase your proactive approach.
