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For Companies At a Glance
- Tasks: Engage with customers, capture leads, and guide them through the sales journey.
- Company: Join Tesla, a leader in sustainable energy and innovative technology.
- Benefits: Enjoy flexible part-time hours and be part of a mission-driven team.
- Why this job: Shape the future of energy while gaining valuable sales experience in a dynamic environment.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Immediate start available; work 20 hours per week in Bournemouth.
What To Expect
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.
You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
- Start date: Immediate
- Location: Portsmouth
- Duration: 12 Months
- Time type: Part Time (20 hours per week)
What You\’ll Do
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla\’s values.
What You\’ll Bring
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge or willingness to learn Tesla\’s products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Previous experience providing excellent customer service.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work on weekends and evenings as required.
- A passion for Tesla\’s mission to accelerate the world\’s transition to sustainable energy.
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Customer Experience Specialist, Sales - Bournemouth (Part Time) employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, Sales - Bournemouth (Part Time)
✨Tip Number 1
Familiarise yourself with Tesla's products and services. Understanding the features and benefits of their vehicles, solar panels, and energy storage solutions will help you engage customers effectively and answer their questions confidently.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in a sales context. Role-playing different customer scenarios can help you become more comfortable in building rapport and addressing objections, which is crucial for this role.
✨Tip Number 3
Stay updated on Tesla's latest news and developments. Being knowledgeable about the company's mission and recent innovations will not only impress potential employers but also allow you to communicate Tesla's value proposition more effectively to customers.
✨Tip Number 4
Network with current or former Tesla employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews and demonstrate your enthusiasm for the role.
We think you need these skills to ace Customer Experience Specialist, Sales - Bournemouth (Part Time)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Experience Specialist position at Tesla. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and sales. Emphasise any previous roles where you engaged with customers or captured leads, showcasing your interpersonal skills and ability to drive sales.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for Tesla's mission and your understanding of the role. Use specific examples from your past experiences to demonstrate how you can contribute to the team and enhance customer engagement.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Tesla
✨Know the Brand Inside Out
Before your interview, make sure you have a solid understanding of Tesla's mission and products. Familiarise yourself with their vehicles, solar panels, and energy storage solutions. This knowledge will help you demonstrate your passion for the brand and your ability to engage with customers effectively.
✨Showcase Your Interpersonal Skills
As a Customer Experience Specialist, you'll need to build rapport with potential customers. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlighting your interpersonal skills will show that you're a great fit for the role.
✨Demonstrate Your Organisational Skills
In a fast-paced environment like Tesla, being organised is key. Be ready to discuss how you manage multiple priorities and keep track of lead data. You might even want to share specific tools or methods you use to stay organised, as this will reflect your readiness for the role.
✨Emphasise Team Collaboration
Tesla values a one-team mentality, so be prepared to talk about your experience working in teams. Share examples of how you've collaborated with others to achieve common goals, and express your willingness to work closely with sales teams and other departments to drive success.
