Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers at Supercharger locations, enhancing their Tesla experience and driving sales.
- Company: Join Tesla, a leader in innovation and sustainable energy solutions.
- Benefits: Enjoy flexible hours, a dynamic work environment, and the chance to be part of a revolutionary brand.
- Why this job: Be the face of Tesla, making a real impact on customer journeys and brand loyalty.
- Qualifications: A passion for customer service; previous experience in retail or sales is a plus but not required.
- Other info: Perfect for proactive individuals who thrive in fast-paced settings and love technology.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for passionate, proactive Customer Experience Specialists (CES) to join our team and represent Tesla at some of the busiest Supercharger locations. This is a unique and exciting role, designed to enhance the customer journey, generate leads, and optimize site operations at our Supercharger stations.
As a CES, you will be the face of Tesla — engaging with existing owners and prospective customers, offering an elevated service experience, and identifying opportunities to drive brand engagement and vehicle sales. You will also ensure smooth car park management, contributing to operational excellence and customer satisfaction. This role is perfect for individuals who are customer-obsessed, sales-aware, operationally minded, and passionate about Tesla’s mission.
What You'll Do
- Engage with customers at Supercharger locations to provide an exceptional, personalized Tesla experience.
- Drive lead generation by identifying and capturing prospective customer interest, including scheduling on-the-spot and future test drives.
- Educate customers on Tesla vehicles, services, and features, including encouraging third-party customers to explore Tesla ownership.
- Manage car park flow, ensuring efficient and organized use of the Supercharger site to avoid congestion and maintain a premium environment.
- Support service opportunities, including light-touch services such as windscreen washes or tyre pressure checks.
- Promote brand advocacy, encouraging customers to share experiences via Google reviews, social media, and other platforms.
- Proactively engage end-of-lease Tesla customers, guiding them into new orders or test drives to support retention.
- Monitor on-site activity and customer interactions to ensure high engagement standards are maintained.
- Collaborate with local sales, delivery, and service teams to identify cross-functional opportunities.
- Visit nearby Supercharger sites during off-peak periods to broaden Tesla’s customer reach.
What You'll Bring
- Strong customer service mindset with a passion for delivering outstanding experiences.
- Confident communicator with the ability to engage and educate customers naturally.
- Sales-aware, able to identify and nurture opportunities without being pushy.
- Organized and proactive, able to manage multiple priorities in a fast-paced environment.
- Passionate about Tesla’s mission, innovation, and technology.
- Comfortable working independently and collaboratively across departments.
- Previous experience in customer service, retail, automotive, or sales is advantageous but not essential.
Customer Experience Specialist, Operations - Gatwick employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, Operations - Gatwick
✨Tip Number 1
Familiarise yourself with Tesla's products and services. Understanding the features and benefits of Tesla vehicles will help you engage customers effectively and answer their questions confidently.
✨Tip Number 2
Practice your communication skills. As a Customer Experience Specialist, you'll need to connect with customers easily. Role-play scenarios with friends or family to enhance your ability to educate and engage.
✨Tip Number 3
Showcase your passion for customer service. During any interactions, whether in person or online, express your enthusiasm for providing exceptional experiences. This will resonate well with the hiring team.
✨Tip Number 4
Network with current Tesla employees or attend Tesla events. Building connections within the company can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Experience Specialist, Operations - Gatwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, or operations. Use specific examples that demonstrate your ability to engage with customers and enhance their experience.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for Tesla's mission and your proactive approach to customer service. Mention how your skills align with the responsibilities of the Customer Experience Specialist role.
Showcase Your Communication Skills: In your application, emphasise your confident communication style. Provide examples of how you've successfully engaged with customers in previous roles, as this is crucial for the position.
Highlight Your Organisational Skills: Demonstrate your ability to manage multiple priorities effectively. Include instances where you have successfully handled fast-paced environments or organised events, which will resonate with the operational aspects of the role.
How to prepare for a job interview at Tesla
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to enhance a customer's experience.
✨Demonstrate Your Sales Awareness
Prepare to discuss how you've identified and nurtured sales opportunities in previous roles. Highlight any experiences where you successfully engaged customers and encouraged them to explore products or services.
✨Be Ready to Discuss Tesla's Mission
Familiarise yourself with Tesla's mission and values. Be prepared to articulate why you are passionate about the brand and how you can contribute to its goals, especially in enhancing customer engagement.
✨Exhibit Organisational Skills
Since the role involves managing multiple priorities, be ready to share examples of how you've effectively organised tasks in a fast-paced environment. This could include managing customer interactions or coordinating events.
