At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure top-notch customer experiences.
- Company: Join Tesla, a leader in innovation and sustainability.
- Benefits: Competitive salary, employee discounts, and opportunities for growth.
- Other info: Fast-paced environment with endless opportunities to develop your career.
- Why this job: Be part of a mission-driven company making a real impact on the future.
- Qualifications: Strong sales skills, coaching experience, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
As the Store Manager/Sales Leader, you are a high-performing, energetic member of the leadership team in your market, responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.
What You’ll Do
- Business Performance & Health
- Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location.
- Display a hands-on approach by consistently coaching, training and developing Sales Advisors at your location.
- Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market.
- Analyze data and collaborate with Store leadership to track and manage progress.
- Maintain operational overview and translate business needs to actions on the floor.
- Constantly search for improvement.
- Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.
- Participate in all delivery related activities when and as needed.
- Champion change management in your store and local market.
- Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores.
- Demonstrate ability to seamlessly cover daily store management duties as needed.
- Customer Experience & Brand Management
- Responsible for ensuring all employees provide a best in class customer experience for every customer.
- Ensure all employees align with Tesla's Dress Code and Grooming Guidelines.
- Partner with store leadership and operations team on any key events or demand generation activities as needed.
- Manage customer escalations quickly and effectively.
- Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission.
- Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem.
- Ensure facility maintenance and showroom presentation adhere to the brand standard.
- Control store expenses continually striving to reduce costs.
- Employee Engagement & Development
- Observe, review and continuously provide feedback on employee performance.
- Coach and mentor staff, introduce best practices and enable inclusion and team culture.
- Provide robust feedback and input on the performance of Sales Advisors in your market to your Area Manager to ensure growth on the team.
- Support, implement and provide follow-up for all training.
- Assist with recruitment activities as needed.
- Ensure all employees adhere to Tesla policies and procedures.
- Escalate all people issues to store leadership in a timely and effective manner.
What You’ll Bring
- Strong sales performance and understanding of the business and products.
- Track record of coaching and mentoring sales or operational roles.
- In-depth knowledge of sales processes and ability to drive employees to exceed targets.
- Strong organizational skills. Unafraid to question and take lead.
- Ability to influence stakeholders and peers.
- Excellent communication skills in English and local language.
- Confident in learning and adapting to multiple technologies.
- Passionate about Tesla’s mission.
- Valid UK driver's license which has been held for 2 or more years.
Store Manager - Gatwick in Crawley employer: Tesla
As a Store Manager at our Gatwick location, you will thrive in a dynamic and supportive work environment that prioritises employee development and engagement. We offer comprehensive training programmes, opportunities for career advancement, and a culture that encourages innovation and teamwork, all while being part of a mission-driven company that is committed to sustainability and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Gatwick in Crawley
✨Tip Number 1
Get to know the company culture before your interview. Dive into Tesla's mission and values, and think about how your experience aligns with them. This will help you connect with the interviewers and show that you're not just another candidate.
✨Tip Number 2
Practice your storytelling skills! Prepare examples from your past experiences that highlight your leadership, coaching, and sales performance. We want to hear how you've made a difference in your previous roles, so make those stories shine!
✨Tip Number 3
Don’t forget to ask questions during your interview. Show your interest by asking about team dynamics, training opportunities, and how success is measured in the role. This not only gives you valuable insights but also demonstrates your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and genuinely interested in joining the team. Let’s get you on board!
We think you need these skills to ace Store Manager - Gatwick in Crawley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and Tesla's mission shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team and making a difference.
Tailor Your Experience:Make sure to highlight your relevant experience in sales and team management. We love seeing how you've coached and developed others, so share specific examples that demonstrate your skills and achievements in these areas.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Store Manager role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Tesla
✨Know the Tesla Mission
Before your interview, make sure you understand Tesla's mission and values. This will help you align your answers with what the company stands for, showing that you're not just interested in the role but also in contributing to their vision.
✨Showcase Your Coaching Skills
As a Store Manager, you'll be expected to coach and develop your team. Prepare specific examples of how you've successfully mentored others in the past. Highlight your approach to training and motivating staff, as this will demonstrate your leadership capabilities.
✨Be Data-Driven
Familiarise yourself with sales performance metrics and how to analyse them. Be ready to discuss how you've used data to drive improvements in previous roles. This shows that you can maintain an operational overview and translate business needs into actionable strategies.
✨Prepare for Customer Scenarios
Think about challenging customer situations you've faced and how you resolved them. Be prepared to discuss these scenarios during the interview, as demonstrating your ability to manage escalations effectively is crucial for this role.
