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For Companies At a Glance
- Tasks: Engage with customers, capture leads, and guide them through a seamless sales journey.
- Company: Join Tesla, a leader in sustainable energy and innovation.
- Benefits: Flexible part-time hours, dynamic work environment, and a chance to make an impact.
- Why this job: Be the face of Tesla and help accelerate the world’s transition to sustainable energy.
- Qualifications: Excellent interpersonal skills and a passion for customer service.
- Other info: Opportunity to learn about cutting-edge products and grow within a collaborative team.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Experience Specialist, Sales - Park Royal, London (Part Time) role at Tesla.
What To Expect
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You'll Do
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems.
- Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicating the value proposition to drive conversion.
- Collaborate with sales teams and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla’s values.
What You'll Bring
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge or willingness to learn Tesla’s products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Previous experience providing excellent customer service.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work on weekends and evenings as required.
- Driving license valid in the UK for 2+ years.
- A passion for Tesla’s mission to accelerate the world’s transition to sustainable energy.
Seniority level: Entry level. Employment type: Part-time.
Customer Experience Specialist, Sales - Park Royal, London (Full Time) in City of London employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, Sales - Park Royal, London (Full Time) in City of London
✨Tip Number 1
Get to know Tesla's products inside out! When you’re chatting with potential customers, showing off your knowledge about the vehicles and energy solutions can really set you apart. It’s all about making those connections and building trust.
✨Tip Number 2
Practice your people skills! Engage with friends or family in mock sales scenarios. The more comfortable you are with conversations, the better you’ll be at capturing leads and providing that exceptional customer experience we’re all about.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After meeting potential customers, make sure to reach out and keep the conversation going. A simple message can turn a casual chat into a solid lead, so keep that pipeline flowing!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and how to shine in your interview. Let’s get you on board!
We think you need these skills to ace Customer Experience Specialist, Sales - Park Royal, London (Full Time) in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Tesla's mission shine through. We want to see that you're genuinely excited about accelerating the world’s transition to sustainable energy and how you can contribute to that goal.
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. We’re looking for someone who can engage with customers effectively, so share specific examples of how you've built rapport and provided exceptional service in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesla
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Tesla’s mission and products. Familiarise yourself with their vehicles, solar panels, and energy storage solutions. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you engaged with customers, resolved issues, or created memorable experiences. This will demonstrate your ability to connect with potential customers and align with Tesla's values.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It shows that you value communication and are ready to engage with customers effectively, which is crucial for a Customer Experience Specialist.
✨Be Ready to Discuss Lead Generation Strategies
Think about how you would approach lead generation in a retail environment. Be prepared to discuss specific strategies you might use to engage customers and capture leads. This will highlight your proactive mindset and understanding of the sales process, which is key for this role.
