Customer Experience Specialist, Sales (Full Time) - Bromley

Overview

What to expect: As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey.

You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy.

You are part of a larger sales and delivery team who works closely and flexibly on all tasks.

You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You'll Do

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems.

Regularly update customer profiles with relevant information obtained during interactions.

• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

Qualifications

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Poved track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
• Full UK driving licence held for 2 years and over.
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