At a Glance
- Tasks: Support fleet customers and service partners with after-sales operations and vehicle maintenance.
- Company: Fast-growing international autonomous driving company focused on electric vehicle technologies.
- Benefits: Dynamic work environment, career development opportunities, and exposure to innovative tech.
- Other info: Willingness to travel across the UK and Europe is required.
- Why this job: Join a pioneering team and make a real impact in the electric vehicle industry.
- Qualifications: Degree in engineering and 3 years of relevant experience in after-sales service.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an After Sales Service Specialist to support our after-sales operations in the UK. The role will work closely with fleet customers, service partners, and headquarters technical teams to ensure high-quality service delivery, maximize vehicle uptime, and enhance customer satisfaction.
Responsibilities
- Provide after-sales support to fleet customers and service partners, coordinating resources to resolve vehicle service and maintenance issues.
- Monitor and follow up on service cases to ensure timely resolution and minimal vehicle downtime.
- Support the development, evaluation, and management of local service partners and contribute to the expansion of the service network.
- Deliver product and technical training to service partners as required.
- Collect and report field feedback, service issues, and quality concerns to support continuous product improvement.
- Support spare parts operations and other after-sales activities when needed.
- Build and maintain strong relationships with customers and key stakeholders.
- Provide on-site support across the UK and Switzerland as required.
Qualifications
- Degree or diploma in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum 3 years of experience in after-sales service, technical support, service operations, or fleet support within the automotive industry.
- Knowledge of vehicle systems and after-sales service processes; experience with electric vehicles is an advantage.
- Strong communication, coordination, and problem-solving skills.
- Customer-focused mindset with the ability to work independently.
- Fluent in English, both written and spoken. Chinese or German is a plus.
- Valid UK driving licence.
- Willingness to travel within the UK and Europe.
What We Offer
- Opportunity to join a fast-growing international autonomous driving company.
- Exposure to innovative electric vehicle technologies.
- A dynamic and entrepreneurial working environment.
- Career development opportunities within a growing European business.
After Sales Service Specialist employer: Tesla
Join a fast-growing international autonomous driving company based in London, where you will play a crucial role in enhancing customer satisfaction and vehicle uptime. Our dynamic work culture fosters innovation and collaboration, offering you the chance to work with cutting-edge electric vehicle technologies while enjoying ample career development opportunities within a rapidly expanding European business. With a strong focus on employee growth and a supportive environment, we are committed to making your experience both meaningful and rewarding.
