Workshop Supervisor - Relocation to the Netherlands

Workshop Supervisor – Relocation to the Netherlands

Job Category: Vehicle Service

Location: West Drayton, London

Req. ID: 240843

Job Type: Full-time

What to Expect:

The role will require relocation to Amsterdam. Our Workshop Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, as well as proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.

Our Workshop Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You’ll Do:

• Supervise the health and safety compliance across the center, setting the tone and always leading by example.
• Oversee and lead a team of service technicians to achieve results and set targets.
• Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching, identifying training needs, and driving their development.
• Plan, prepare and distribute work based on skill level, capacity, and resource.
• Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents.
• Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully.
• Responsible for tooling inventory management, cost controls, and tool orders.
• Ensure that work standards and available procedures are up-to-date and accurate and that all work is compliant.
• Hold daily meetings with the team, outlining expectations and workload for the day ahead.
• Act as the main point of contact within Front of House and warehouse, connecting with customers directly if required to limit escalation cases.
• Motivate, lead, and inspire the team in continuous improvements and efficiencies.
• Liaise daily with internal teams within the Service Centre including Sales & Delivery and local Senior Management.

What You’ll Bring:

• Technical automotive background as a Service Technician is highly preferable, ideally with experience working with Electric Vehicles.
• Proven ability to lead by example and be innovative with processes and efficiencies.
• Analytical ability to understand and impact key performance indicators.
• Problem-solving initiative to fix problems when they arise, but also understand why and how they happened.
• Ability to motivate a team, to engage and facilitate others to achieve and succeed.
• A calm, considered approach with exceptional communication skills.
• Flexibility; willing to work both day and evening shifts based on local market needs.
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems as well as standards tools like MS Office.
• Able to communicate, read, and write effectively in English.
• Must have and continue to maintain a valid driving license.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state, or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

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