At a Glance
- Tasks: Engage with customers, capture leads, and guide them through the sales journey.
- Company: Join Tesla, a leader in sustainable energy and innovative technology.
- Benefits: Enjoy flexible hours, a dynamic team environment, and the chance to make an impact.
- Why this job: Be the face of Tesla, creating memorable experiences while promoting sustainability.
- Qualifications: Excellent communication skills, customer service experience, and a passion for Tesla's mission required.
- Other info: Part-time role with opportunities for growth and collaboration within a vibrant team.
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You’ll Do
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems.
- Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.
What You’ll Bring
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Proven track record of delivering excellent customer experiences.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work on weekends and evenings as required.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
- Full UK driving licence held for 2 years and over.
Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state, or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
Customer Experience Specialist (Part-Time) - Birmingham employer: Tesla, Inc.
Contact Detail:
Tesla, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist (Part-Time) - Birmingham
✨Tip Number 1
Familiarise yourself with Tesla's products and services. Understanding the features and benefits of their vehicles, solar panels, and energy storage solutions will help you engage customers effectively and answer their questions confidently.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in role-play scenarios. This will help you build rapport and improve your ability to communicate information clearly and persuasively, which is crucial for a Customer Experience Specialist.
✨Tip Number 3
Network with current or former Tesla employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Stay updated on Tesla's latest news and developments. Being knowledgeable about the company's mission and recent achievements will demonstrate your passion for their vision and commitment to sustainable energy during your interactions.
We think you need these skills to ace Customer Experience Specialist (Part-Time) - Birmingham
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Experience Specialist at Tesla. Highlight your relevant experience in customer service and sales in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your interpersonal skills, knowledge of Tesla's products, and any previous roles where you successfully engaged with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Tesla's mission and your ability to create meaningful connections with customers. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tesla, Inc.
✨Know Tesla's Mission
Before your interview, make sure you understand Tesla's mission to accelerate the world’s transition to sustainable energy. Be prepared to discuss how your values align with this mission and how you can contribute to it as a Customer Experience Specialist.
✨Showcase Your Interpersonal Skills
As a Customer Experience Specialist, you'll need excellent interpersonal skills. During the interview, demonstrate your ability to build rapport by engaging with the interviewer in a friendly and approachable manner. Share examples of how you've successfully connected with customers in the past.
✨Familiarise Yourself with Tesla Products
Make sure you have a strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions. Be ready to discuss these products and how you would communicate their value to potential customers during your interactions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and customer service skills. Think of specific situations where you've had to manage customer objections or provide exceptional service, and be ready to explain how you handled them effectively.