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- Tasks: Lead a vibrant café team, ensuring excellent customer service and smooth operations.
- Company: Join Tesco Café, a friendly and inclusive workplace with a family feel.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and 28 days holiday.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
- Other info: Be part of a diverse team that celebrates individuality and growth.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you will help keep everyday operations running smoothly. You will get to flex, and build on, your skills and experience with a wide range of responsibilities.
From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service. All the while, we will support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you will be part of an inclusive workplace where you can be your best, and most authentic, self.
Please note that you need to be 18 or over to apply for this role.
What is in it for you:
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Uniform provided and policies to support you for all of life's moments, big and small
- Holiday starting at 28 days (Including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
You will be responsible for:
- Making sure everything runs smoothly by maintaining operational and safety standards.
- Ensuring all food safety and hygiene regulations are met and followed.
- Leading by example by providing an excellent experience for customers.
- Opening and closing the café and overseeing full operations in the Manager's absence.
- Recognising and celebrating team members for providing excellent service.
- Learning our menu inside out and helping our team to do the same.
- Boosting sales by making sure everyone's in the right place at the right time.
- Delivering Health & Safety and Food Safety training for team members.
- Supporting the Café Manager with colleague coaching and development.
- Seeking ways to constantly help improve our service for customers.
- Promoting an inclusive environment where colleagues feel respected, valued, and safe.
You will need:
- A background in hospitality, with Team/Shift Leader experience.
- A passion for providing excellent customer service.
- Health & Safety and Food Safety knowledge.
Personal:
- Effective communication skills.
- Ability to multitask and adapt to changing priorities.
- Confidence using your initiative to improve ways of working.
With 329 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On. We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please note: information available on request.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Cafe Team Leader (front of house) in Yate employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Leader (front of house) in Yate
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the Tesco Café and soak up the atmosphere. Chat with the team if you can; it’ll give you a feel for the place and show your genuine interest.
✨Tip Number 2
Brush up on your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat with the hiring team.
✨Tip Number 3
Show off your leadership chops! As a Team Leader, you’ll need to inspire others. Prepare to discuss how you’ve motivated a team or handled challenges in previous roles. We want to see that proactive attitude!
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, ask about the team culture or how they celebrate successes. It shows you’re keen and helps you figure out if it’s the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Cafe Team Leader (front of house) in Yate
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing excellent customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Highlight your relevant experience in hospitality and any leadership roles you've had, so we can see how you'd fit right in with our team.
Be Yourself: We want to know the real you! Don’t be afraid to let your personality come through in your application. We value authenticity and want to see how you’d contribute to our inclusive culture at Tesco Café.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so we can start reviewing it right away!
How to prepare for a job interview at Tesco
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the café's menu. This shows your genuine interest in the role and helps you answer questions about food safety and customer service confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team or handled challenging situations in previous roles. Highlight your ability to motivate others and maintain high standards, as this is crucial for a Team Leader position.
✨Emphasise Customer Service Passion
Be ready to discuss your approach to providing excellent customer service. Share specific instances where you went above and beyond for customers, as this aligns perfectly with what Tesco values in their cafés.
✨Ask About Team Development
Demonstrate your commitment to team growth by asking about training and development opportunities during the interview. This shows that you’re not just focused on your own success but also on helping your colleagues thrive.
