Workplace Technology - Systems Engineer III – Collaboration Engineer (Copilot - AI)

Role Summary

We require a senior systems engineer with extensive experience in similar roles within large-scale, complex, global organizations. Proficient in technology strategy and roadmap planning, technology engineering, technology lifecycle planning and delivery, product selection (including business case planning), and technical project delivery (from initial conception through to transition into production). Broader, complementary skills such as commercial awareness, being evangelistic, delivery-focused, secure by design mindset, and having strong operations and customer awareness complete the profile.

Specifically, we are looking for a candidate to join the Workplace Technology Engineering team, with in-depth, architectural/design level experience with Microsoft M365, Email / Exchange, Colleague Data, SharePoint, Custom Agents, Generative AI, Microsoft Copilot, Copilot agents, Power Platform, and related technologies.

As a Systems Engineer III, I can

• Represent Infrastructure/Systems Engineering across all of Tesco Technology and with suppliers.
• Own and drive design and adoption of collaboration technologies across multiple Infrastructure domains which enable the acceleration of new capability, making it easier for Tesco colleagues to consume technologies.
• Own and shape the direction of significant areas of value.

Ideally 6 years in a mid-senior IT technical role, with real-world demonstrable experience of technology delivery in the specific technology domain. In Tesco, this would mean 3-4 successful years in a Systems Engineer II role having consistently demonstrated the core capabilities of a Systems Engineer III.

System Engineering Skills

Design

• Own and drive the architectural strategy and roadmap for generative AI, custom agents and Copilot technologies.
• Drive the implementation of solutions that introduce new technologies into Tesco in line with our technology strategy and principles.
• Support the standards and guidance for new technologies.
• Influence product roadmaps for the technology area.
• Contribute to commercial arrangements when dealing with technology vendors.
• Ensure that solutions improve the security baseline of the collaboration offerings.
• Work with infrastructure Architects, Product Managers, and third-party consultants to ensure alignment of the solution and product strategy.
• Full project lifecycle, ability to drive a solution through from conception to operational handover.

Operations

• Keep my technical skills up to date and keep track of new technologies.
• Design with automation in mind, solutions that will minimize the amount of hands-on activity needed to fix issues.
• Define, analyse, plan, forecast, measure, maintain and improve all aspects of the availability of services.
• Manage changes to services to mitigate the impact of service unavailability.
• Explore, analyse and identify the opportunity for business and service improvement.
• Awareness or knowledge of emerging technologies outside your specialism.
• Aware of all high impact changes and projects in Infrastructure Services and take proactive measures to ensure the stability of service.

Leadership & Potentials

Complementary Skills

• Collaborate with a wider area or teams to drive overall enterprise design.
• Demonstrate leadership qualities by coaching and mentoring others to achieve team objectives.
• Raise the bar of your business unit.
• Introduce new tools and methodologies when appropriate to simplify or increase the efficiency of development.
• Understand when new tools may not be appropriate.
• Introduce new technologies into Tesco, as a product evangelist.
• Adaptive to changes in technology or support scope.
• Prepare and maintain technical documents & presentations for systems engineering and system operations.
• Proficient in spoken and written English and comfortable communicating to leaders and engineers.
• Experience in designing and driving service improvement or projects that are large and complex.

Drive

• Drive to succeed and deliver, and to see beyond the formal boundaries of your role.
• Willing to challenge others as well as yourself and taking appropriate risks.
• Ability to bounce back and adapt to setbacks.

Judgment

• Anticipating and identifying issues and opportunities quickly and responding with agility to changes.
• Identify criticality of issues, and understanding the business impact, and liaising with the right teams to resolve the issues.
• Using a bigger picture perspective to approach issues and make a decision with an open mind.

Influence

• Be effective by showing humility, using challenge, and feedback to improve.
• Effectively navigating based on insight into the dynamics of the organization and the people around you.
• Able to impact and motivate, as well as to adapt your approach to connecting with, respond to, and persuade others.

Technology Understanding

• A solid background and experience designing and implementing complex generative AI, custom agents and Copilot solutions at scale.
• Domain Admin experience at a large complex global enterprise.
• Expert level knowledge of Microsoft Copilot and Copilot agents.
• Expert level knowledge of Power Platform and related technologies.
• Solid architectural understanding of AI and machine learning technologies.
• Deep understanding of data technologies, on-prem/cloud.
• Deep understanding of data security, data archiving, data retention, data compliance, and data backup restore/recovery.
• Exposure to VMWare and Azure virtual platform technologies.
• General awareness of digital/modern workplace technologies.
• M365 product stack and its associated productivity tools.
• Microsoft management tools and licensing models.
• Strong knowledge of Windows security and auditing and up-to-date knowledge of Microsoft best practice around security practices and technologies.
• PowerShell scripting and automation skills to an advanced level focused on automation in the Windows Infrastructure/Platform space.
• A good understanding of networking and firewall concepts.
• Critical and strategic mindset, able to articulate a technology vision and underpinning roadmap.

Finance & Commercials

• Understand and initiate proof of concepts and pilot activity.
• Ability to support business cases by evaluating suitable products for their technology and commercial impact on Tesco and assist the business team in making the right decision.
• Understand how budgeting and procurement process works in Tesco and can effectively apply the knowledge in planning and influencing product roadmaps.
• Ability to structure and present a technology business case/proposal.

Our vision at Tesco is to become every customer\’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you – Everyone is welcome at Tesco.