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- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop, a vibrant part of the Tesco family, dedicated to community and service.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive work culture.
- Why this job: Make a real impact in your community while developing valuable leadership skills.
- Qualifications: Strong communication, teamwork, and problem-solving skills are essential.
- Other info: Be part of an inclusive workplace that values diversity and community involvement.
The predicted salary is between 24000 - 36000 £ per year.
We're looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast-paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands-on approach. With your guidance, your store will always remain a safe place to work and shop.
What is in it for you
One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers - and that’s reflected in the wide range of benefits we offer.
Community Involvement
At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways. Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.
Working with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.
Diversity & Inclusion at One Stop
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.
As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.
Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves.
You will be responsible for:
- Coordinating the team to deliver the easiest shopping trip in the community.
- Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Making sure the store is always clean, tidy, and well presented.
- Prioritising the replenishment of products that matter to our customers.
- Taking immediate action for any overcharges and preventing any reoccurrence.
- Proactively managing queues in store to deliver a great shopping trip for our customers.
- Coordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Following company health and safety routines and ensuring colleagues do the same.
- Delivering communication to the team, ensuring they are kept well informed.
- Always putting the customer first and considering them in everything I do.
- Resolving colleague's queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate.
- Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
- Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
- Monitoring and actioning any internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
- Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
You will need:
- Communication Skills
- Customer Focus
- Problem-Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
One Stop - Shift Leader in Wincanton employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader in Wincanton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what makes them tick. This way, you can show how you fit into their culture and how you can contribute to their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Leader role, especially around customer service and team coordination. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share your ideas! Think about ways you could improve store operations or enhance customer experience. One Stop loves innovation, so come prepared with suggestions that show you're proactive and ready to make a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace One Stop - Shift Leader in Wincanton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your love for customer service. We want to see how you put customers at the heart of everything you do, so share any experiences where you've gone the extra mile to help someone out.
Be Specific About Your Experience: Don’t just list your previous jobs; tell us about specific situations where you’ve led a team or improved store operations. We’re looking for those hands-on examples that show you can take ownership and drive results in a fast-paced environment.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points if it helps, and make sure your key skills and experiences stand out. We want to quickly see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at One Stop. Familiarise yourself with the key tasks like coordinating the team, ensuring customer satisfaction, and maintaining store standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Since customer service is at the heart of One Stop, be prepared to discuss specific examples of how you've improved customer experiences in previous roles. Think about times when you went above and beyond for customers or resolved issues effectively. This will demonstrate your commitment to putting customers first.
✨Demonstrate Team Leadership Skills
As a Shift Leader, you'll need to coordinate and motivate your team. Share examples of how you've successfully led a team in the past, whether through on-the-job coaching or managing shifts. Highlight your ability to communicate effectively and create a positive work environment, as this aligns with One Stop's values.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the store's operations, team dynamics, or community involvement. This shows that you're not only interested in the position but also in how you can contribute to the store's success and culture.
