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- Tasks: Lead a friendly café team, ensuring excellent customer service and smooth daily operations.
- Company: Join Tesco, a supportive workplace that values your growth and development.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and a great work-life balance.
- Why this job: Make a real impact in a welcoming environment while developing your leadership skills.
- Qualifications: Experience in hospitality at a supervisory level and strong people management skills.
- Other info: Opportunities for career advancement and personal development await you.
The predicted salary is between 36000 - 60000 £ per year.
We have a great opportunity for a Café Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafés. With your background in hospitality, you’ll oversee daily operations as well as the selection, training and development of a friendly team. You’ll make every day a little better for the team, so they can do the same for our customers.
As a Café Manager, you’ll share our commitment to excellent customer service. You’ll manage helpful, eager colleagues in a café that’s clean, tidy and organised. You’ll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, you’ll be making sure everything is safe, legal and that the café delivers a service to the high standard we aim for.
At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, you’ll act as a role model to your team – spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, you’ll develop your own career as you discover plenty of ways to add to your skills and experience. Tesco Cafés really are a place to get on.
Please note that you need to be 18 or over to apply for this role.
You will be responsible for:
- Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
- Holding full profit and loss accountability for the café.
- Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
- Leading your team and inspiring them to hit sales targets.
- Understanding the key drivers of our service plan and delivering to the standard required.
- Selecting, training, and developing team members to enable them to feel proud of the work they do.
- Acting as a café menu expert who can share knowledge with the team.
- Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.
You will need:
- A background in hospitality, at supervisory level and above.
- A commitment to excellent customer service.
- People management skills that allow you to lead by example and coach in an inclusive manner.
- Good planning and organisation skills.
- Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
- Excellent communication skills to motivate and support a growing team.
What’s in it for you:
- Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work.
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco.
- Request flexible working from day one.
- Retirement savings plan.
- Life Assurance.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home.
- Uniform provided and policies to support you for all of life’s moments, big and small.
- Holiday starting at 28 days.
General Manager in Wilmslow employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Wilmslow
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes their cafés special and think of ways you can contribute to that. Show them you’re not just another candidate, but someone who truly gets their vibe.
✨Tip Number 3
Practice your people management skills! Role-play common interview scenarios with a friend. This will help you articulate your leadership style and how you inspire your team, which is key for a Café Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace General Manager in Wilmslow
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create a great experience for customers in your previous roles.
Highlight Your People Management Skills: Make sure to emphasise your experience in leading and developing teams. We want to see how you've inspired others and helped them grow, so include any relevant achievements or training initiatives you've been involved in.
Be Organised and Clear: Keep your application tidy and well-structured. Use clear headings and bullet points where necessary to make it easy for us to read. A clean presentation reflects the organised environment we aim for in our cafés!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Tesco!
How to prepare for a job interview at Tesco
✨Know Your Café Inside Out
Before the interview, make sure you research the café's menu, values, and customer service standards. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your People Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your ability to inspire and develop others, as this is crucial for a Café Manager. Think of specific situations where you’ve turned challenges into opportunities.
✨Demonstrate Your Customer Service Passion
Be ready to discuss what excellent customer service means to you. Share stories that illustrate your commitment to making customers feel valued and how you’ve gone above and beyond in previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the café’s culture, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you assess if it’s the right fit for you.
